Universe

The Universe Call Center is designed for use in organizations and large centers, and its use is categorized as Enterprise. This product includes all software licenses and, depending on the customer's requirements, the ability to increase the capacity of the system with a new design and architecture. It is possible to add specific solutions and changes to the software in response to the needs of the organization by receiving separate requests.

Some Features & Advantages ofJupiter of Universe :

• Min 240 Concurrent Call
• Unlimited operator can be added
• Ability to manage call centers through a centralized panel
• with Fax Panel
• with SMS panel
• with Email panel
• with Multimedia Queue
• with Archiving system
• Provide telephone support services during business hours
• Status of interiors and trunks : yes
• Canals and Tracks Management : yes
• Current calls in the menu : yes
• Waiting music management : yes
• Archive Management : yes
• Smart routing : yes
• Manual settings : yes
• System performance check : yes
• System settings : yes
• Online Calls : yes
• Conference room : yes
• Access to system logs and events : yes
• Time Zones : yes
• Manage users and groups and access levels : yes
• Information threshold : yes
• Reasons for contact : yes
• Smart recording : yes
• Manage call transfer rules : yes
• Report panel changes : yes
• List of numbers : yes
• Manage files and file groups : yes
• Simple call reporting : yes
• Basic web services : yes
• Manage current calls : yes
• Organizational tree and human resources : yes
• System status : yes
• Simple audio menu : yes
• Manage TFTP : yes
• Report access to archive : yes
• wizard : yes
• Call chart : yes
• Phonebook : yes
• Internal management : yes
• Manage FTP : yes
• Voicemail : yes
• Click to Dial : yes
• Agent Report Software : Expandable
• Report Generator Software : Expandable
• Voice Ticket Software : Expandable
• Integration Software : Expandable
• Scheduled Report Software : Expandable
• Advanced Report Software : Expandable
• Load Balancer Software : Expandable
• Voice Message Software : Expandable
• Advanced Web Service Software : Expandable
• Wallboard Software : Expandable
• Central Panel Software : NO
• SMS Poll Software : Expandable
• Fax Server Software : Expandable
• Queue Report Software : Expandable
• Multimedia Queue Software : Expandable
• Email Server Software : Expandable
• SMS Server Software : Expandable
• Advanced IVR Software : Expandable
• Archive Software : Expandable
• Queue Software : Expandable
• Exported DB Software : Expandable
• Campaign Software : Expandable
• CallBack Software : Expandable
• Smart Recording Software : Expandable

Technical details

240

Concurrent Call

Unlimited

Unlimited operator

with administration panel

with Fax panel

with SMS panel

with Email panel

with Multimedia Queue

with Archiving system

with support system