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TelC Call & Contact Center
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Galaxy

The center will look at the type of use corresponding to the Star Center, with the difference that it is used in organizations that include a central headquarters and other branches, so that the system allows integrated control and management through a centralized panel at the disposal of the customer. Will put
As in the type of license available in this product, it is similar to the previous version, but due to the type of function, the centralized control panel and the archive panel in the Galaxy version are from the beginning and do not include costs.

Galaxy

Some Features & Advantages ofJupiter of Galaxy :

  • Any IPCC 120 Concurrnet Call
  • Unlimited operator can be added
  • Ability to manage call centers through a centralized panel
  • Expandable to Fax Panel
  • Expandable to SMS panel
  • Expandable to Email panel
  • Expandable to Multimedia Queue
  • with Archiving system
  • Provide telephone support services during business hours
  • Current calls in the menu : yes
  • Waiting music management : yes
  • Archive Management : yes
  • Smart routing : yes
  • Manual settings : yes
  • System performance check : yes
  • System settings : yes
  • Online Calls : yes
  • Conference room : yes
  • Access to system logs and events : yes
  • Time Zones : yes
  • Manage users and groups and access levels : yes
  • Information threshold : yes
  • Reasons for contact : yes
  • Smart recording : yes
  • Manage call transfer rules : yes
  • Report panel changes : yes
  • List of numbers : yes
  • Manage files and file groups : yes
  • Simple call reporting : yes
  • Basic web services : yes
  • Manage current calls : yes
  • Organizational tree and human resources : yes
  • System status : yes
  • Simple audio menu : yes
  • Manage TFTP : yes
  • Report access to archive : yes
  • wizard : yes
  • Call chart : yes
  • Phonebook : yes
  • Internal management : yes
  • Manage FTP : yes
  • Voicemail : yes
  • Click to Dial : yes
  • Status of interiors and trunks : yes
  • Canals and Tracks Management : yes
  • Voice Ticket Software : Expandable
  • Integration Software : Expandable
  • Scheduled Report Software : Expandable
  • Load Balancer Software : Expandable
  • Advanced Report Software : Expandable
  • Voice Message Software : Expandable
  • Advanced Web Service Software : Expandable
  • Central Panel Software : Expandable
  • Wallboard Software : Expandable
  • SMS Poll Software : Expandable
  • Fax Server Software : Expandable
  • Multimedia Queue Software : Expandable
  • Queue Report Software : Expandable
  • Email Server Software : Expandable
  • SMS Server Software : Expandable
  • Advanced IVR Software : Expandable
  • Archive Software : Expandable
  • Exported DB Software : Expandable
  • Queue Software : Expandable
  • Campaign Software : Expandable
  • CallBack Software : Expandable
  • Smart Recording Software : Expandable
  • Report Generator Software : Expandable
  • Agent Report Software : Expandable

 

Technical details

120
Concurrent Call
Unlimited
Unlimited operator
with administration panel
Expandable to Fax panel
Expandable to SMS panel
Expandable to Email panel
Expandable to Multimedia Queue
with Archiving system
with support system
CONTACT US
Address : First Floor, No 5, Delbasteh Alley, Near Simorgh Hotel, Valiasr St, Tehran, Iran
Tel: 84373000 Fax: 84373999 Postal Code: 15117-34634
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