Due to the nature of the operation and the sensitivity of the telephone and call centers that are constantly receiving and sending the call, its optimal performance at critical moments and high traffic loads is considered vital. Hence, the use of support services and services will be necessary because the telephone systems, in addition to their functionality with other systems and devices such as CRM, telephone lines, router gateways and more. . . Will be involved.
Dear customers, Telc's customer satisfaction can be tailored to the needs and sensitivity of the subject to choose the level of support services they need and to use online services and support services for this suite.
|1||Maximum time for solving the problem in absentia during work hours||4||3||2||1|
|2||Maximum time for solving the problem in person during work hours||16||8||4||1|
|4||Maximum time for solving the problem in person outside of the working hours||No||16||12||8|
|5||Periodic control||Every 6 months||Every 3 months||Every month||Every week|
|6||Backup the system settings||Every 6 months||Every 3 months||Every month||Every week|
|9||Reboot the system at the time of the Disaster Recovery after the hardware has been released||96||48||12||8|
|10||Free Service Fee per Month (Unstable Problems)||No||No||4||8|
|11||Number of employees based on organization||0||0||0||1|