| No. | Service description | 0 Bronze Level |
1 Silver Level |
2 Gold Level |
3 Diamond Level |
|---|---|---|---|---|---|
| 1 | Maximum time for solving the problem in absentia during work hours | 4 | 3 | 2 | 1 |
| 2 | Maximum time for solving the problem in person during work hours | 16 | 8 | 4 | 1 |
| 3 |
|
No | 6 | 3 | 2 |
| 4 | Maximum time for solving the problem in person outside of the working hours | No | 16 | 12 | 8 |
| 5 | Periodic control | Every 6 months | Every 3 months | Every month | Every week |
| 6 | Backup the system settings | Every 6 months | Every 3 months | Every month | Every week |
| 7 | Software redundancy | No | No | Yes | Yes |
| 8 | Hardware redundancy | No | No | Yes | Yes |
| 9 | Reboot the system at the time of the Disaster Recovery after the hardware has been released | 96 | 48 | 12 | 8 |
| 10 | Free Service Fee per Month (Unstable Problems) | No | No | 4 | 8 |
| 11 | Number of employees based on organization | 0 | 0 | 0 | 1 |
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