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Solutions

SLA of Services

No. Service description
0 Bronze
Level

1 Silver
Level

2 Gold
Level

3 Diamond
Level
1 Maximum time for solving the problem in absentia during work hours 4 3 2 1
2 Maximum time for solving the problem in person during work hours 16 8 4 1
3
 
At the very least, the problem is fixed indefinitely outside the working hours
No 6 3 2
4 Maximum time for solving the problem in person outside of the working hours No 16 12 8
5 Periodic control Every 6 months Every 3 months Every month Every week
6 Backup the system settings Every 6 months Every 3 months Every month Every week
7 Software redundancy No No Yes Yes
8 Hardware redundancy No No Yes Yes
9 Reboot the system at the time of the Disaster Recovery after the hardware has been released 96 48 12 8
10 Free Service Fee per Month (Unstable Problems) No No 4 8
11 Number of employees based on organization 0 0 0 1
CONTACT US
Address : First Floor, No 5, Delbasteh Alley, Near Simorgh Hotel, Valiasr St, Tehran, Iran
Tel: 84373000 Fax: 84373999 Postal Code: 15117-34634
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