Jupiter (IPPBX)

Jupiter is a small call center 

برخی از ویژگیهای مهم Jupiter (IPPBX) عبارتند از:

• maximum 60
• افزودن داخلی یا اپراتور بدون محدودیت
• با قابلیت افزایش پنل نمابر
• با قابلیت افزایش پنل پیامک
• با قابلیت افزایش پنل ایمیل
• با قابلیت افزایش صف چند رسانه ای
• با قابلیت افزایش سامانه آرشیو
• ارائه خدمات پشتیبانی تلفنی در ساعات کاری
• Internal management : yes
• Manage FTP : yes
• Voicemail : yes
• Click to Dial : yes
• Status of interiors and trunks : yes
• Canals and Tracks Management : yes
• Waiting music management : yes
• Archive Management : yes
• Current calls in the menu : yes
• Smart routing : yes
• Manual settings : yes
• System performance check : yes
• System settings : yes
• Online Calls : yes
• Conference room : yes
• Access to system logs and events : yes
• Time Zones : yes
• Manage users and groups and access levels : yes
• Information threshold : yes
• Reasons for contact : yes
• Smart recording : Expandable
• Manage call transfer rules : yes
• Report panel changes : yes
• List of numbers : yes
• Manage files and file groups : yes
• Simple call reporting : yes
• Basic web services : yes
• Manage current calls : yes
• Organizational tree and human resources : yes
• System status : yes
• Simple audio menu : yes
• Manage TFTP : yes
• Report access to archive : yes
• wizard : yes
• Call chart : yes
• Phonebook : yes
• SMS Poll Software : Expandable
• Fax Server Software : Expandable
• Scheduled Report Software : Expandable
• Multimedia Queue Software : Expandable
• Queue Report Software : Expandable
• Email Server Software : Expandable
• SMS Server Software : Expandable
• Archive Software : Expandable
• Advanced IVR Software : Expandable
• Exported DB Software : Expandable
• Campaign Software : Expandable
• Queue Software : Expandable
• CallBack Software : Expandable
• Report Generator Software : Expandable
• Voice Ticket Software : Expandable
• Agent Report Software : Expandable
• Integration Software : Expandable
• Load Balancer Software : NO
• Voice Message Software : Expandable
• Advanced Report Software : Expandable
• Advanced Web Service Software : Expandable
• Central Panel Software : Expandable
• Wallboard Software : Expandable

مشخصات فنی

5

تماس هم زمان

نامحدود

اپراتور بدون محدودیت

پنل مدیریت سیستم

با قابلیت افزایش پنل نمابر

با قابلیت افزایش پنل پیامک

با قابلیت افزایش پنل ایمیل

با قابلیت افزایش صف چند رسانه ای

با قابلیت افزایش سامانه آرشیو

دارای خدمات پشتیبانی تلفنی

Planet

The Planet Call Center is suitable for small companies that require a call center or limited telephone number, and their simultaneous calls will not exceed 30 simultaneous calls. It also provides the necessary facilities for a small set of telephone, fax and SMS services, and can be used to increase the productivity of small companies through the existing IVR menu.

برخی از ویژگیهای مهم Planet عبارتند از:

• Max 30 Concurrent call
• افزودن داخلی یا اپراتور بدون محدودیت
• با قابلیت افزایش امکان مدیریت بر مراکز تماس از طریق پنل متمرکز
• با قابلیت افزایش پنل نمابر
• با قابلیت افزایش پنل پیامک
• با قابلیت افزایش پنل ایمیل
• با قابلیت افزایش صف چند رسانه ای
• با قابلیت افزایش سامانه آرشیو
• ارائه خدمات پشتیبانی تلفنی در ساعات کاری
• Internal management : yes
• Manage FTP : yes
• Voicemail : yes
• Click to Dial : yes
• Status of interiors and trunks : yes
• Canals and Tracks Management : yes
• Waiting music management : yes
• Archive Management : yes
• Current calls in the menu : yes
• Smart routing : yes
• Manual settings : yes
• System performance check : yes
• System settings : yes
• Online Calls : yes
• Conference room : yes
• Access to system logs and events : yes
• Time Zones : yes
• Manage users and groups and access levels : yes
• Information threshold : yes
• Reasons for contact : yes
• Smart recording : yes
• Manage call transfer rules : yes
• Report panel changes : yes
• List of numbers : yes
• Manage files and file groups : yes
• Simple call reporting : yes
• Basic web services : yes
• Manage current calls : yes
• Organizational tree and human resources : yes
• System status : yes
• Simple audio menu : yes
• Manage TFTP : yes
• Report access to archive : yes
• wizard : yes
• Call chart : yes
• Phonebook : yes
• Campaign Software : Expandable
• CallBack Software : Expandable
• Smart Recording Software : Expandable
• Report Generator Software : Expandable
• Agent Report Software : Expandable
• Voice Ticket Software : Expandable
• Integration Software : Expandable
• Scheduled Report Software : Expandable
• Load Balancer Software : NO
• Advanced Report Software : Expandable
• Voice Message Software : Expandable
• Advanced Web Service Software : Expandable
• Central Panel Software : Expandable
• Wallboard Software : Expandable
• SMS Poll Software : Expandable
• Fax Server Software : Expandable
• Multimedia Queue Software : Expandable
• Queue Report Software : Expandable
• Email Server Software : Expandable
• SMS Server Software : Expandable
• Archive Software : Expandable
• Advanced IVR Software : Expandable
• Exported DB Software : Expandable
• Queue Software : Expandable

مشخصات فنی

30

تماس هم زمان

نامحدود

اپراتور بدون محدودیت

با قابلیت افزایش پنل مدیریت سیستم

با قابلیت افزایش پنل نمابر

با قابلیت افزایش پنل پیامک

با قابلیت افزایش پنل ایمیل

با قابلیت افزایش صف چند رسانه ای

با قابلیت افزایش سامانه آرشیو

دارای خدمات پشتیبانی تلفنی

Star

The Star Call Center is perfect for organizations, corporations, and organizations that require a call center or telephone in a central organization to enable them to control and manage incoming calls, send or receive SMS, send or receive faxes, and provide organizational email and Get IVR-related services to the organization.
According to the type and scope of diversity activity, the tools available at Star Call Center are very large, which each customer will benefit from according to the type of operation.
This product can be used in health centers, service-oriented organizations, educational organizations, relief agencies, security agencies, and medium to large enterprises.

برخی از ویژگیهای مهم Star عبارتند از:

• Max 120 Concurrent call
• افزودن داخلی یا اپراتور بدون محدودیت
• با قابلیت افزایش پنل نمابر
• با قابلیت افزایش پنل پیامک
• با قابلیت افزایش پنل ایمیل
• با قابلیت افزایش صف چند رسانه ای
• با قابلیت افزایش سامانه آرشیو
• ارائه خدمات پشتیبانی تلفنی در ساعات کاری
• Internal management : yes
• Manage FTP : yes
• Voicemail : yes
• Click to Dial : yes
• Status of interiors and trunks : yes
• Canals and Tracks Management : yes
• Waiting music management : yes
• Archive Management : yes
• Current calls in the menu : yes
• Smart routing : yes
• Manual settings : yes
• System performance check : yes
• System settings : yes
• Online Calls : yes
• Conference room : yes
• Access to system logs and events : yes
• Time Zones : yes
• Manage users and groups and access levels : yes
• Information threshold : yes
• Reasons for contact : yes
• Smart recording : yes
• Manage call transfer rules : yes
• Report panel changes : yes
• List of numbers : yes
• Manage files and file groups : yes
• Simple call reporting : yes
• Basic web services : yes
• Manage current calls : yes
• Organizational tree and human resources : yes
• System status : yes
• Simple audio menu : yes
• Manage TFTP : yes
• Report access to archive : yes
• wizard : yes
• Call chart : yes
• Phonebook : yes
• Campaign Software : Expandable
• CallBack Software : Expandable
• Smart Recording Software : Expandable
• Report Generator Software : Expandable
• Agent Report Software : Expandable
• Voice Ticket Software : Expandable
• Integration Software : Expandable
• Scheduled Report Software : Expandable
• Load Balancer Software : NO
• Advanced Report Software : Expandable
• Voice Message Software : Expandable
• Advanced Web Service Software : Expandable
• Central Panel Software : Expandable
• Wallboard Software : Expandable
• SMS Poll Software : Expandable
• Fax Server Software : Expandable
• Multimedia Queue Software : Expandable
• Queue Report Software : Expandable
• Email Server Software : Expandable
• SMS Server Software : Expandable
• Archive Software : Expandable
• Advanced IVR Software : Expandable
• Exported DB Software : Expandable
• Queue Software : Expandable

مشخصات فنی

120

تماس هم زمان

نامحدود

اپراتور بدون محدودیت

با قابلیت افزایش پنل نمابر

با قابلیت افزایش پنل پیامک

با قابلیت افزایش پنل ایمیل

با قابلیت افزایش صف چند رسانه ای

با قابلیت افزایش سامانه آرشیو

دارای خدمات پشتیبانی تلفنی

دیاگرام مرکز تماس

Galaxy

The center will look at the type of use corresponding to the Star Center, with the difference that it is used in organizations that include a central headquarters and other branches, so that the system allows integrated control and management through a centralized panel at the disposal of the customer. Will put
As in the type of license available in this product, it is similar to the previous version, but due to the type of function, the centralized control panel and the archive panel in the Galaxy version are from the beginning and do not include costs.

برخی از ویژگیهای مهم Galaxy عبارتند از:

• Any IPCC 120 Concurrnet Call
• افزودن داخلی یا اپراتور بدون محدودیت
• امکان مدیریت بر مراکز تماس از طریق پنل متمرکز
• با قابلیت افزایش پنل نمابر
• با قابلیت افزایش پنل پیامک
• با قابلیت افزایش پنل ایمیل
• با قابلیت افزایش صف چند رسانه ای
• دارای سامانه آرشیو
• ارائه خدمات پشتیبانی تلفنی در ساعات کاری
• Internal management : yes
• Manage FTP : yes
• Voicemail : yes
• Click to Dial : yes
• Status of interiors and trunks : yes
• Canals and Tracks Management : yes
• Waiting music management : yes
• Archive Management : yes
• Current calls in the menu : yes
• Smart routing : yes
• Manual settings : yes
• System performance check : yes
• System settings : yes
• Online Calls : yes
• Conference room : yes
• Access to system logs and events : yes
• Time Zones : yes
• Manage users and groups and access levels : yes
• Information threshold : yes
• Reasons for contact : yes
• Smart recording : yes
• Manage call transfer rules : yes
• Report panel changes : yes
• List of numbers : yes
• Manage files and file groups : yes
• Simple call reporting : yes
• Basic web services : yes
• Manage current calls : yes
• Organizational tree and human resources : yes
• System status : yes
• Simple audio menu : yes
• Manage TFTP : yes
• Report access to archive : yes
• wizard : yes
• Call chart : yes
• Phonebook : yes
• Campaign Software : Expandable
• CallBack Software : Expandable
• Smart Recording Software : Expandable
• Report Generator Software : Expandable
• Agent Report Software : Expandable
• Voice Ticket Software : Expandable
• Integration Software : Expandable
• Scheduled Report Software : Expandable
• Load Balancer Software : Expandable
• Advanced Report Software : Expandable
• Voice Message Software : Expandable
• Advanced Web Service Software : Expandable
• Central Panel Software : Expandable
• Wallboard Software : Expandable
• SMS Poll Software : Expandable
• Fax Server Software : Expandable
• Multimedia Queue Software : Expandable
• Queue Report Software : Expandable
• Email Server Software : Expandable
• SMS Server Software : Expandable
• Archive Software : Expandable
• Advanced IVR Software : Expandable
• Exported DB Software : Expandable
• Queue Software : Expandable

مشخصات فنی

120

تماس هم زمان

نامحدود

اپراتور بدون محدودیت

دارای پنل مدیریت سیستم

با قابلیت افزایش پنل نمابر

با قابلیت افزایش پنل پیامک

با قابلیت افزایش پنل ایمیل

با قابلیت افزایش صف چند رسانه ای

دارای سامانه آرشیو

دارای خدمات پشتیبانی تلفنی

Universe

The Universe Call Center is designed for use in organizations and large centers, and its use is categorized as Enterprise. This product includes all software licenses and, depending on the customer's requirements, the ability to increase the capacity of the system with a new design and architecture. It is possible to add specific solutions and changes to the software in response to the needs of the organization by receiving separate requests.

برخی از ویژگیهای مهم Universe عبارتند از:

• Min 240 Concurrent Call
• افزودن داخلی یا اپراتور بدون محدودیت
• امکان مدیریت بر مراکز تماس از طریق پنل متمرکز
• دارای پنل نمابر
• دارای پنل پیامک
• دارای پنل ایمیل
• دارای صف چند رسانه ای
• دارای سامانه آرشیو
• ارائه خدمات پشتیبانی تلفنی در ساعات کاری
• Internal management : yes
• Manage FTP : yes
• Voicemail : yes
• Click to Dial : yes
• Status of interiors and trunks : yes
• Canals and Tracks Management : yes
• Waiting music management : yes
• Archive Management : yes
• Current calls in the menu : yes
• Smart routing : yes
• Manual settings : yes
• System performance check : yes
• System settings : yes
• Online Calls : yes
• Conference room : yes
• Access to system logs and events : yes
• Time Zones : yes
• Manage users and groups and access levels : yes
• Information threshold : yes
• Reasons for contact : yes
• Smart recording : yes
• Manage call transfer rules : yes
• Report panel changes : yes
• List of numbers : yes
• Manage files and file groups : yes
• Simple call reporting : yes
• Basic web services : yes
• Manage current calls : yes
• Organizational tree and human resources : yes
• System status : yes
• Simple audio menu : yes
• Manage TFTP : yes
• Report access to archive : yes
• wizard : yes
• Call chart : yes
• Phonebook : yes
• Campaign Software : Expandable
• CallBack Software : Expandable
• Smart Recording Software : Expandable
• Report Generator Software : Expandable
• Agent Report Software : Expandable
• Voice Ticket Software : Expandable
• Integration Software : Expandable
• Scheduled Report Software : Expandable
• Load Balancer Software : Expandable
• Advanced Report Software : Expandable
• Voice Message Software : Expandable
• Advanced Web Service Software : Expandable
• Central Panel Software : NO
• Wallboard Software : Expandable
• SMS Poll Software : Expandable
• Fax Server Software : Expandable
• Multimedia Queue Software : Expandable
• Queue Report Software : Expandable
• Email Server Software : Expandable
• SMS Server Software : Expandable
• Archive Software : Expandable
• Advanced IVR Software : Expandable
• Exported DB Software : Expandable
• Queue Software : Expandable

مشخصات فنی

240

تماس هم زمان

نامحدود

اپراتور بدون محدودیت

دارای پنل مدیریت سیستم

دارای پنل نمابر

دارای پنل پیامک

دارای پنل ایمیل

دارای صف چند رسانه ای

دارای سامانه آرشیو

دارای خدمات پشتیبانی تلفنی

Multimedia Call Center

The Telcom multimedia call center software includes a modern and IP-based telephony center equipped with fax, e-mail and SMS features. This software is offered as a solution for medium to large companies that require inter-organizational or outsourced interactions via telephone, e-mail, fax and fax. This software can be integrated with enterprise software such as office automation, customer relationship management (CRM), GIS software, etc., which, depending on the requirements of the organization, can be combined with all the telephone and multimedia features or the combination They will be implemented. The creation of post-sales service centers or relief centers are examples of the application environment of this software. The proprietary feature of this software is the provision of telephone and multimedia facility subsystems in the form of a centralized management panel.

Fax Center

The Telcom fax software can be used to send, receive faxes, and manage faxes in a fax server in a company or organization. Access to the system via the Web provides the opportunity for individuals to send and receive faxes from anywhere. Also, the Fax-Mail functionality implemented in the New Fax Receive system has been made available to people and people can see the fax in their Mail attachment. By using this software, you will not have to worry about losing faxes due to the completion of fax paper, and you can directly fax it through a computer without the need to print your text or content. Easy archiving without paper, especially the problem of receiving large volumes of faxes, and preventing the loss of important faxes in a bunch of faxes (which are sometimes low-value advertising messages).

•     A fully web-based admin panel with the ability to define different panel operators and manage their access levels
•     Possibility to create different parts of the business, grouping operators in the departments, and monitoring and receiving reports of each department section, limited to the managers of that sector.
•     Ability to define and manage telecommunication channels for exchanging faxes with a city telephone network or IP trunks for exchanging faxes with VoIP Gateway gateways in computer networks.
•     Possibility to send faxes through the system panel by any system operator with the ability to define tasks scheduled for sending faxes.
•     Ability to define different rules for managing faxes with the ability to send them to Email
•     Ability to view the status of sending faxes
•     Ability to search and report from the archives of faxes with the ability to access the fax image along with each fax received or sent as well as the recording of sending or receiving their successful or unsuccessful ones.
•     Location View System Resource Status (Memory, Hard Disk, Processes, ...)
•     Ability to define a list of numbers to send a group of faxes or use the list of numbers in defining the rules of receipt of the fax
•     Possibility to send faxes by direct entering of destination numbers, list of numbers or by fax number of people defined in system profiles.
•     Possibility to archiving faxes received or sent to external systems via FTP to store large volumes of faxes.
•     Ability to reload and turn off and turn on the system through the panel
•     Possibility of personalization and expansion of system facilities according to customer's requirements
•     Integration with Tel / Fax Center TelC Fax and SMS TelC SMS software with the ability to receive or send faxes in various voice menus (IVRs) in the telephone system

SMS Center

SMS SMS software, in the form of an SMS server, can provide the ability to receive, send and manage SMS messages in a company or organization. Access to the system via the Web provides the opportunity for individuals to send and receive SMS from anywhere. This software can be exchanged via SMS via SIM (for low volume SMS) or telecommunication links (for large volume of SMS). Ability to define multiple SMS messages in the system and assign them to operators of different parts of the organization, along with the possibility of allocating credit to numbers, allows you to manage the amount of sent and received SMS of each unit of the organization and categorize the report.

•     A fully web-based admin panel with the ability to define different panel operators and manage their access levels
•     Ability to define different SMS numbers and assign it to different operators to send and receive SMS through them
•     The ability to send or receive SMS via SIM with GSM Modem, through the network of IP networks using the SMPP protocol, as well as the ability to communicate with SMS telecom operators through the web service.
•     Ability to send SMS messages through the system panel by any system operator according to SMS messages assigned to the operator with the ability to define tasks scheduled for sending SMS messages.
•     Ability to allocate credit to operators and numbers to limit the amount of text messages
•     Ability to define different rules for managing SMS messages with the ability to send them to Email
•     Ability to define an automated response for incoming SMS based on the text message or SMS text
•     Ability to view the status of sending SMS
•     Ability to search and report on SMS as well as successful or unsuccessful posting with regard to receiving the confirmation message from the Delivery Confirmation of the telecommunication network.
•     View the status of system resources (memory, hard disk, processes, etc.)
•     Ability to define a list of numbers to send a group of SMS or use the list of numbers in the definition of SMS rules
•     Possibility to send SMS messages by directly entering the destination numbers, the list of numbers or based on the mobile number of people defined in the system profiles.
•     Ability to define the survey service by defining the question and options on each of the SMS-messages defined in the system and receiving the statistical report of the SMS messages for each poll and the result of the survey as a chart of the system.
•     Ability to archive SMS messages received or sent to external systems via FTP to hold large amounts of text messages.
•     Ability to reload and turn off and turn on the system through the panel
•     Possibility of personalization and expansion of system facilities according to customer's requirements
•     Ability to integrate with Tel / Fax Center TELC Fax and TelC TelC SMS

Email Center

This section is being updated ...

Support

Due to the nature of the operation and the sensitivity of the telephone and call centers that are constantly receiving and sending the call, its optimal performance at critical moments and high traffic loads is considered vital. Hence, the use of support services and services will be necessary because the telephone systems, in addition to their functionality with other systems and devices such as CRM, telephone lines, router gateways and more. . . Will be involved.
Dear customers, Telc's customer satisfaction can be tailored to the needs and sensitivity of the subject to choose the level of support services they need and to use online services and support services for this suite.

Support Services

Due to the nature of the operation and the sensitivity of the telephone and call centers that are constantly receiving and sending the call, its optimal performance at critical moments and high traffic loads is considered vital. Hence, the use of support services and services will be necessary because the telephone systems, in addition to their functionality with other systems and devices such as CRM, telephone lines, router gateways and more. . . Will be involved.
Dear customers, Telc's customer satisfaction can be tailored to the needs and sensitivity of the subject to choose the level of support services they need and to use online services and support services for this suite.

SLA of Services

Consultation

TelC Co., based on its technical and up-to-date knowledge, provides consulting services to organizations and companies that seek to design and build telephone centers, calls, hotlines and special solutions.

TelC has been able to offer specific solutions to its customers as advisors and executors, with examples of services provided in this area as follows:

    Consulting and overseeing the implementation of the Call Center Project Call Center (9990, 09129990)

The first 9990 mobile call center with a capacity of more than 4000 simultaneous calls and about 1 million calls per day to cover the services to about 45 million subscribers as the largest accountability center in the country. According to TelC's valuable record for implementing Call Center projects, the company's first company has selected the company to provide consulting services for the Call Center 9990, and so far, two successful contracts have been implemented. The first contract is a consultancy to select a vendor and a second contract to consult and oversee the implementation of the project. In the first contract, Telc has completed the documentation, requirements descriptions, RFP, as well as evaluation of the participants in bidding and rating. In the second contract, due to the wide scope of the project throughout the country, as well as the complexity of the first mobile network in terms of the number of subsystems in one year. Telc Co. at all stages of technical interaction with stakeholders, the transfer of business requirements in the formats available in the system, consulting in the preparation and implementation of development plans of subsystems and integrating them with the call center system and planning for the implementation of the project according to goals and timing. The project has been successful in the shortest possible time and in accordance with the timed schedule.

Other Solutions

Now Tel CD with its technical team with over ten years of scientific and practical experience in the field of telecommunication networks (network-based PSTN) as well as computer networks (network-based IP) capabilities of specific projects and solutions Special To cover different requirements in the field of the above mentioned services. Based on this competitive advantage, TelC has succeeded in delivering various projects, especially in the event of the need for specific technical and engineering solutions.

Examples of projects carried out in this area are:

• Project IVR System Taliya Mobile Operator
• Hotline Communications Phases 6, 7 and 8 of Assaluyeh South Pars
• NOC Network Monitoring and Control Systems
• Alarming systems based on telephone lines

ارتقا بسته :

Upgrades from Star to Galaxy can be done simply. In fact, the Galaxy package includes a number of Star packets that can be managed and logged through a central panel. Therefore, upgrading from Star to Galaxy is only possible by paying for upgrade services.

•   The number of simultaneous calls: The number of simultaneous calls means the maximum number of incoming calls to the system, which is directly related to the number of lines E1 or analog inputs to the system.
•   Operator / Internal number: Depending on the system usage, it is specified. Uses are usually used by operators in call centers and internal use at telephone centers. TELC has no limits on the use of the above options.
•   Fax: Using the subsystem, the user can use specific applications to send, receive, and manage the organization's faxes and adds to the system based on customer requirements as an additional license.
•   SMS: Using the SMS sub-system allows specific users to send, receive, poll, and manage SMS messages of the organization and adds to the system based on customer's requirements as license fees.
•   Email: The email subsystem will be available as an enterprise server email and will be added to the system based on customer requirements as an additional license.
•   Multimedia queue: Customers who use various services such as SMS, Fax, Email and Call Center can use this panel to send or receive any media to another medium.
•    Archive Panel: The ability to manage and search archived files and contacts.
•    Centralized panel: This subsystem is designed for use in centers that have multiple call centers in different locations and require centralized management and receiving centralized reports at the core.
•    Customization: Systems provided by TelC are designed and implemented on the basis of the needs of the Iranian market, therefore in many cases they fully cover your needs. The purpose of customization is to provide a specific requirement that can not be accomplished with the existing system capabilities, and is generally accompanied by changes to the program code and the structure of the systems provided. For the Star and Galaxy packages, customer personalization requests are received, and Telc will only perform the relevant implementation on the basis of Telcom's perceptions, and TelC will not close the user at the time it is or how it is performed, but at Tel Thirty is committed to reviewing the customer's request and, if any technical feasibility is possible, with a specific time estimate. In any case, personalization operations will cost a fee, depending on the type and complexity it will receive separately.
•   Topology: A kind of system activation that is a single-center solution for the Star Pack (mainly on a server or virtual machine), for a Galaxy to be multi-centered (on one or more servers in geographically dispersed centers), and for the Universe Focused on a virtual platform.

معرفی

این سرویس چهت در اختیار گرفتن سرور مجازی متناسب با نیاز برای اشخاص و سازمان ها در نظر گرفته شده است که با توجه به هزینه های مرتبط با خرید سرور، نصب، نگهداری و هزینه های مربوط با تامین نیرو و سرمایش آن عملا اقتصادی و بهینه خواهد بود. سرویس سرور مجازی کمک می نماید تا مشتری پس از عضویت به راحتی و سهولت هر چه تمامتر در سریعترین زمان ممکن به سرور مورد نیاز دست یابد و در دراز مدت به هزینه های گزاف موجود پایان دهد.

معرفی و بسته های:

• بسته Starter
• بسته Premium

پشتیبانی

به دلیل ماهیت عملکرد و حساسیت سیستمهای تلفنی و مراکز تماس که دائما در حال دریافت و ارسال تماس می باشد، عملکرد بهینه آن در لحظات حساس و بارهای ترافیکی بالا بسیار حیاتی تلقی می گردد. از این رو استفاده از خدمات و سرویس های پشتیبانی ضروری خواهد بود زیرا سیستم های تلفنی علاوه بر عملکرد خود با سیستم ها و دستگاه های دیگر سازمان منجمله CRM، خطوط ورودی تلفن، Router Gateway ها و . . . درگیر خواهند بود.
مشتریان محترم تل سی جهت بهره مندی رضایت بخش از محصول مرکز تماس این شرکت می توانند به تناسب نیاز و حساسیت موضوع نسبت به انتخاب سطح خدمات پشتیبانی مورد نیاز خود اقدام کرده و از سرویس های آنلاین و خدمات پشتیبانی این مجموعه بهره مند گردند.

پشتیبانی

به دلیل ماهیت عملکرد و حساسیت سیستمهای تلفنی و مراکز تماس که دائما در حال دریافت و ارسال تماس می باشد، عملکرد بهینه آن در لحظات حساس و بارهای ترافیکی بالا بسیار حیاتی تلقی می گردد. از این رو استفاده از خدمات و سرویس های پشتیبانی ضروری خواهد بود زیرا سیستم های تلفنی علاوه بر عملکرد خود با سیستم ها و دستگاه های دیگر سازمان منجمله CRM، خطوط ورودی تلفن، Router Gateway ها و . . . درگیر خواهند بود.
مشتریان محترم تل سی جهت بهره مندی رضایت بخش از محصول مرکز تماس این شرکت می توانند به تناسب نیاز و حساسیت موضوع نسبت به انتخاب سطح خدمات پشتیبانی مورد نیاز خود اقدام کرده و از سرویس های آنلاین و خدمات پشتیبانی این مجموعه بهره مند گردند.

مشاوره

شرکت تل سی با تکیه به دانش فنی و به روز خود خدمات مشاوره به سازمان ها و شرکت هایی که در صدد طراحی و ایجاد مراکز تلفنی، تماس، هات لاین و راهکارهای ویژه دارند را ارائه می نماید.

شرکت تل سی موفق شده است که راهکارهای خاص به عنوان مشاور و مجری به مشتریان خود ارائه دهد که نمونه هایی از خدمات ارائه شده در این حوزه در ذیل ارائه میگردد:

• مشاوره و نظارت بر اجرای پروژه مرکز تماس شرکت همراه اول ( 9990, 09129990)

  مرکز تماس همراه اول 9990 با ظرفیت بیش از 4000 تماس همزمان و درحدود 1میلیون تماس در روز جهت پوشش خدمات به حدود 45میلیون نفر مشترک به عنوان بزرگترین مرکز خدمات پاسخگویی کشور می باشد. با توجه به سوابق ارزشمند شرکت تل سی در خصوص اجرای پروژه های مرکز تماس، شرکت همراه اول این شرکت را جهت ارائه مشاوره تخصصی در زمینه مرکز تماس 9990 انتخاب نموده است و تا کنون دو قرارداد موفق در این رابطه اجرا گردیده است. قرارداد نخست با موضوع مشاوره به منظور انتخاب تامین کننده (Vendor) و قرارداد دوم مشاوره و نظارت بر اجرای پروژه می باشد. در قرارداد اول شرکت تل سی اقدام به تکمیل اسناد، شرح نیازها، RFP و نیز ارزیابی شرکت کنندگان در مناقصه و امتیاز دهی به آنها نموده است. در قرارداد دوم که با توجه به گستردگی پروژه در کل کشور و نیز پیچیدگی شبکه همراه اول به لحاظ تعدد زیر سیستمها در مدت یکسال صورت گرفته است. شرکت تل سی در کلیه مراحل تعاملات فنی با ذینفعان، انتقال نیازمندیهای تجاری در قالبهای قابل ارائه در سامانه، مشاوره در تهیه و اجرای طرحهای توسعه ای زیر سیستمها و یکپارچه سازی آنها با سامانه مرکز تماس و برنامه ریزی جهت اجرای پروژه براساس اهداف و زمانبندی انجام شده همکاری نموده است و با تلاش انجام شده این پروژه موفق شده در کوتاه ترین زمان و منطبق بربرنامه اولیه زمانبندی شده به انجام رسد.

سایر راهکارها

شرکت تل سی با در اختیار داشتن تیم فنی با بیش از ده سال تجربه علمی و عملی در زمینه شبکه های مخابراتی (شبکه های مبتنی بر PSTN) و نیز شبکه های کامپیوتری (شبکه های مبتنی بر IP) توانمندی اجرای پروژه های خاص و راهکارهای ویژه جهت پوشش نیازمندهای مختلف در حوزه خدمات یاد شده را دارا می باشد. بر مبنای این مزیت رقابتی شرکت تل سی موفق گردیده پروژه های مختلفی را بویژه در شرایطی که نیاز به ارائه راهکارهای خاص فنی و مهندسی باشد ارائه دهد.

نمونه پروژه های انجام شده در این حوزه عبارتند از:

• پروژه سامانه IVR اپراتور تلفن همراه تالیا
• ارتباطات Hotline فازهای 6 ، 7 و 8 پارس جنوبی عسلویه
• سامانه های نظارت وکنترل شبکه NOC
• سیستم های آلارمینگ مبتنی بر خطوط شبکه های تلفنی