Universe

The Universe Call Center is designed for use in organizations and large centers, and its use is categorized as Enterprise. This product includes all software licenses and, depending on the customer's requirements, the ability to increase the capacity of the system with a new design and architecture. It is possible to add specific solutions and changes to the software in response to the needs of the organization by receiving separate requests.

Some Features & Advantages ofJupiter of Universe :

• Min 240 Concurrent Call
• Unlimited operator can be added
• Ability to manage call centers through a centralized panel
• with Fax Panel
• with SMS panel
• with Email panel
• with Multimedia Queue
• with Archiving system
• Provide telephone support services during business hours
• Manage users and groups and access levels : yes
• Time Zones : yes
• Reasons for contact : yes
• Information threshold : yes
• Manage call transfer rules : yes
• Report panel changes : yes
• Smart recording : yes
• Manage files and file groups : yes
• List of numbers : yes
• Basic web services : yes
• Simple call reporting : yes
• Organizational tree and human resources : yes
• System status : yes
• Manage current calls : yes
• Manage TFTP : yes
• Simple audio menu : yes
• wizard : yes
• Report access to archive : yes
• Phonebook : yes
• Call chart : yes
• Manage FTP : yes
• Internal management : yes
• Click to Dial : yes
• Voicemail : yes
• Canals and Tracks Management : yes
• Status of interiors and trunks : yes
• Waiting music management : yes
• Archive Management : yes
• Current calls in the menu : yes
• Manual settings : yes
• Smart routing : yes
• System settings : yes
• System performance check : yes
• Conference room : yes
• Access to system logs and events : yes
• Online Calls : yes
• Advanced Web Service Software : Expandable
• Wallboard Software : Expandable
• Central Panel Software : NO
• SMS Poll Software : Expandable
• Fax Server Software : Expandable
• Queue Report Software : Expandable
• Multimedia Queue Software : Expandable
• Email Server Software : Expandable
• SMS Server Software : Expandable
• Advanced IVR Software : Expandable
• Archive Software : Expandable
• Queue Software : Expandable
• Exported DB Software : Expandable
• Campaign Software : Expandable
• Smart Recording Software : Expandable
• CallBack Software : Expandable
• Agent Report Software : Expandable
• Report Generator Software : Expandable
• Voice Ticket Software : Expandable
• Scheduled Report Software : Expandable
• Integration Software : Expandable
• Advanced Report Software : Expandable
• Load Balancer Software : Expandable
• Voice Message Software : Expandable

Technical details

240

Concurrent Call

Unlimited

Unlimited operator

with administration panel

with Fax panel

with SMS panel

with Email panel

with Multimedia Queue

with Archiving system

with support system