TelC | Contact Center and Call Center

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TelC Call & Contact Center

TelC Multimedia Call Center

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Planet

The Planet Call Center is suitable for small companies that require a call center or limited telephone number, and their simultaneous calls will not exceed 30 simultaneous calls. It also provides the necessary facilities for a small set of telephone, fax and SMS services, and can be used to increase the productivity of small companies through the existing IVR menu.

Some Features & Advantages ofJupiter of Planet :

Max 30 Concurrent call
Unlimited operator can be added
With the ability to increase the ability to manage call centers through a centralized panel
Expandable to Fax Panel
Expandable to SMS panel
Expandable to Email panel
Expandable to Multimedia Queue
Expandable to Archiving system
Provide telephone support services during business hours
Manage FTP : yes
Internal management : yes
Voicemail : yes
Click to Dial : yes
Status of interiors and trunks : yes
Canals and Tracks Management : yes
Archive Management : yes
Current calls in the menu : yes
Waiting music management : yes
Manual settings : yes
Smart routing : yes
System performance check : yes
System settings : yes
Access to system logs and events : yes
Online Calls : yes
Conference room : yes
Manage users and groups and access levels : yes
Time Zones : yes
Information threshold : yes
Reasons for contact : yes
Report panel changes : yes
Smart recording : yes
Manage call transfer rules : yes
Manage files and file groups : yes
List of numbers : yes
Simple call reporting : yes
Basic web services : yes
System status : yes
Manage current calls : yes
Organizational tree and human resources : yes
Manage TFTP : yes
Simple audio menu : yes
Report access to archive : yes
wizard : yes
Call chart : yes
Phonebook : yes
Campaign Software : Expandable
CallBack Software : Expandable
Smart Recording Software : Expandable
Agent Report Software : Expandable
Report Generator Software : Expandable
Voice Ticket Software : Expandable
Integration Software : Expandable
Scheduled Report Software : Expandable
Advanced Report Software : Expandable
Load Balancer Software : NO
Voice Message Software : Expandable
Advanced Web Service Software : Expandable
Wallboard Software : Expandable
Central Panel Software : Expandable
SMS Poll Software : Expandable
Fax Server Software : Expandable
Queue Report Software : Expandable
Multimedia Queue Software : Expandable
Email Server Software : Expandable
SMS Server Software : Expandable
Advanced IVR Software : Expandable
Archive Software : Expandable
Queue Software : Expandable
Exported DB Software : Expandable