{"id":7881,"date":"2026-07-14T15:07:05","date_gmt":"2026-07-14T11:37:05","guid":{"rendered":"https:\/\/telc.ir\/fa\/?p=7881"},"modified":"2026-07-14T20:11:58","modified_gmt":"2026-07-14T16:41:58","slug":"ai-in-call-center","status":"publish","type":"post","link":"https:\/\/telc.ir\/fa\/articles\/ai-in-call-center\/","title":{"rendered":"\u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0686\u06cc\u0633\u062a \u0648 \u0686\u06af\u0648\u0646\u0647 \u0628\u0647\u0631\u0647\u200c\u0648\u0631\u06cc \u0648 \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0645\u062a\u062d\u0648\u0644 \u0645\u06cc\u200c\u06a9\u0646\u062f\u061f"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7881\" class=\"elementor elementor-7881\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53cf4d9d e-flex e-con-boxed e-con e-parent\" data-id=\"53cf4d9d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25e922f3 elementor-widget elementor-widget-text-editor\" data-id=\"25e922f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">\u062f\u0631 \u0628\u0633\u06cc\u0627\u0631\u06cc \u0627\u0632 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u060c \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0647\u0646\u0648\u0632 \u0647\u0645 \u06cc\u06a9\u06cc \u0627\u0632 \u0627\u0635\u0644\u06cc\u200c\u062a\u0631\u06cc\u0646 \u0646\u0642\u0627\u0637 \u062a\u0645\u0627\u0633 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc \u0627\u0633\u062a. \u0628\u0627 \u0627\u06cc\u0646 \u062d\u0627\u0644\u060c \u0627\u0641\u0632\u0627\u06cc\u0634 \u062d\u062c\u0645 \u062a\u0645\u0627\u0633\u200c\u0647\u0627\u060c \u0628\u0627\u0644\u0627 \u0631\u0641\u062a\u0646 \u0627\u0646\u062a\u0638\u0627\u0631 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0628\u0631\u0627\u06cc \u067e\u0627\u0633\u062e \u0633\u0631\u06cc\u0639 \u0648 \u062f\u0642\u06cc\u0642\u060c \u0648 \u0646\u06cc\u0627\u0632 \u0628\u0647 \u062a\u062d\u0644\u06cc\u0644 \u0639\u0645\u0644\u06a9\u0631\u062f \u062a\u06cc\u0645\u200c\u0647\u0627 \u0628\u0627\u0639\u062b \u0634\u062f\u0647 \u0645\u062f\u0644\u200c\u0647\u0627\u06cc \u0633\u0646\u062a\u06cc \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u062f\u06cc\u06af\u0631 \u0628\u0647\u200c\u062a\u0646\u0647\u0627\u06cc\u06cc \u06a9\u0627\u0641\u06cc \u0646\u0628\u0627\u0634\u0646\u062f. \u0627\u06cc\u0646\u062c\u0627\u0633\u062a \u06a9\u0647 <\/span><a href=\"https:\/\/telc.ir\/fa\/ai-for-callcenters\/\"><b>\u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633<\/b><\/a><span style=\"font-weight: 400;\"> \u0628\u0647 \u06cc\u06a9 \u0645\u0632\u06cc\u062a \u0631\u0642\u0627\u0628\u062a\u06cc \u0648\u0627\u0642\u0639\u06cc \u062a\u0628\u062f\u06cc\u0644 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/span><\/p><p><span style=\"font-weight: 400;\">\u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u0641\u0642\u0637 \u06cc\u06a9 \u0648\u0627\u0698\u0647 \u062a\u0631\u0646\u062f \u06cc\u0627 \u062a\u0628\u0644\u06cc\u063a\u0627\u062a\u06cc \u0646\u06cc\u0633\u062a. \u0627\u06af\u0631 \u062f\u0631\u0633\u062a \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0634\u0648\u062f\u060c \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u062f\u0631 \u0645\u0633\u06cc\u0631\u06cc\u0627\u0628\u06cc \u062a\u0645\u0627\u0633\u200c\u0647\u0627\u060c \u062a\u062d\u0644\u06cc\u0644 \u0645\u06a9\u0627\u0644\u0645\u0627\u062a\u060c \u067e\u06cc\u0634\u200c\u0628\u06cc\u0646\u06cc \u0646\u06cc\u0627\u0632 \u0645\u0634\u062a\u0631\u06cc\u060c \u06a9\u0627\u0647\u0634 \u0632\u0645\u0627\u0646 \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u0648 \u0628\u0647\u0628\u0648\u062f \u06a9\u06cc\u0641\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u0646\u0642\u0634\u06cc \u062c\u062f\u06cc \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f. \u0628\u0631\u0627\u06cc \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u06cc\u06cc \u06a9\u0647 \u0628\u0627 \u062d\u062c\u0645 \u0628\u0627\u0644\u0627\u06cc \u062a\u0645\u0627\u0633\u060c \u067e\u0631\u0627\u06a9\u0646\u062f\u06af\u06cc \u062a\u06cc\u0645\u200c\u0647\u0627\u06cc \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u06cc\u0627 \u062d\u0633\u0627\u0633\u06cc\u062a \u0628\u0627\u0644\u0627\u06cc \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u0631\u0648\u0628\u0647\u200c\u0631\u0648 \u0647\u0633\u062a\u0646\u062f\u060c \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0641\u0646\u0627\u0648\u0631\u06cc\u200c\u0647\u0627\u06cc \u0647\u0648\u0634\u0645\u0646\u062f \u062f\u06cc\u06af\u0631 \u06cc\u06a9 \u0627\u0646\u062a\u062e\u0627\u0628 \u0644\u0648\u06a9\u0633 \u0646\u06cc\u0633\u062a\u061b \u0628\u0644\u06a9\u0647 \u0628\u062e\u0634\u06cc \u0627\u0632 \u0632\u06cc\u0631\u0633\u0627\u062e\u062a \u0631\u0634\u062f \u0648 \u062d\u0641\u0638 \u0645\u0634\u062a\u0631\u06cc \u0627\u0633\u062a.<\/span><\/p><p><span style=\"font-weight: 400;\">\u062f\u0631 \u0627\u06cc\u0646 \u0645\u0642\u0627\u0644\u0647 \u0628\u0631\u0631\u0633\u06cc \u0645\u06cc\u200c\u06a9\u0646\u06cc\u0645 \u06a9\u0647 <\/span><b>\u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0686\u06cc\u0633\u062a<\/b><span style=\"font-weight: 400;\">\u060c \u0686\u0647 \u06a9\u0627\u0631\u0628\u0631\u062f\u0647\u0627\u06cc\u06cc \u062f\u0627\u0631\u062f\u060c \u0686\u0647 \u0645\u0632\u06cc\u062a\u200c\u0647\u0627\u06cc\u06cc \u0627\u06cc\u062c\u0627\u062f \u0645\u06cc\u200c\u06a9\u0646\u062f\u060c \u0686\u0647 \u0686\u0627\u0644\u0634\u200c\u0647\u0627\u06cc\u06cc \u062f\u0627\u0631\u062f \u0648 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0628\u0631\u0627\u06cc \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0622\u0646 \u0628\u0627\u06cc\u062f \u0628\u0647 \u0686\u0647 \u0646\u06a9\u0627\u062a\u06cc \u062a\u0648\u062c\u0647 \u06a9\u0646\u0646\u062f.<br \/><br \/><\/span><\/p><h2><b>\u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0686\u06cc\u0633\u062a\u061f<\/b><\/h2><p><span style=\"font-weight: 400;\">\u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0628\u0647 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0627\u0644\u06af\u0648\u0631\u06cc\u062a\u0645\u200c\u0647\u0627\u060c \u0645\u062f\u0644\u200c\u0647\u0627\u06cc \u06cc\u0627\u062f\u06af\u06cc\u0631\u06cc \u0645\u0627\u0634\u06cc\u0646\u060c \u067e\u0631\u062f\u0627\u0632\u0634 \u0632\u0628\u0627\u0646 \u0637\u0628\u06cc\u0639\u06cc \u0648 \u062a\u062d\u0644\u06cc\u0644 \u062f\u0627\u062f\u0647 \u0628\u0631\u0627\u06cc \u0628\u0647\u06cc\u0646\u0647\u200c\u0633\u0627\u0632\u06cc \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627\u06cc \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc\u060c \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a \u062a\u0645\u0627\u0633 \u06af\u0641\u062a\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/span><\/p><p><span style=\"font-weight: 400;\">\u0628\u0647 \u0632\u0628\u0627\u0646 \u0633\u0627\u062f\u0647\u060c \u0647\u062f\u0641 \u0627\u06cc\u0646 \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0641\u0642\u0637 \u0628\u0647 \u06cc\u06a9 \u0633\u06cc\u0633\u062a\u0645 \u062b\u0628\u062a \u062a\u0645\u0627\u0633 \u0648 \u0635\u0641 \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u0645\u062d\u062f\u0648\u062f \u0646\u0628\u0627\u0634\u062f\u060c \u0628\u0644\u06a9\u0647 \u0628\u062a\u0648\u0627\u0646\u062f:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0631\u0641\u062a\u0627\u0631 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0628\u0647\u062a\u0631 \u062a\u062d\u0644\u06cc\u0644 \u06a9\u0646\u062f\u060c<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062a\u0645\u0627\u0633\u200c\u0647\u0627 \u0631\u0627 \u0647\u0648\u0634\u0645\u0646\u062f\u0627\u0646\u0647\u200c\u062a\u0631 \u062a\u0648\u0632\u06cc\u0639 \u06a9\u0646\u062f\u060c<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u06a9\u06cc\u0641\u06cc\u062a \u0645\u06a9\u0627\u0644\u0645\u0627\u062a \u0631\u0627 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u06a9\u0646\u062f\u060c<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0648 \u062a\u0635\u0645\u06cc\u0645\u200c\u06af\u06cc\u0631\u06cc \u0645\u062f\u06cc\u0631\u0627\u0646 \u0631\u0627 \u0633\u0631\u06cc\u0639\u200c\u062a\u0631 \u0648 \u062f\u0642\u06cc\u0642\u200c\u062a\u0631 \u06a9\u0646\u062f.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\"><br \/>\u0627\u06cc\u0646 \u0645\u0648\u0636\u0648\u0639 \u0641\u0642\u0637 \u0628\u0647 \u067e\u0627\u0633\u062e\u06af\u0648\u06cc \u062e\u0648\u062f\u06a9\u0627\u0631 \u06cc\u0627 \u0631\u0628\u0627\u062a \u0635\u0648\u062a\u06cc \u0645\u062d\u062f\u0648\u062f \u0646\u06cc\u0633\u062a. \u0628\u0633\u06cc\u0627\u0631\u06cc \u0627\u0632 \u0642\u0627\u0628\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u062f\u0631 \u067e\u0634\u062a \u0635\u062d\u0646\u0647 \u0627\u062a\u0641\u0627\u0642 \u0645\u06cc\u200c\u0627\u0641\u062a\u0646\u062f\u061b \u062c\u0627\u06cc\u06cc \u06a9\u0647 \u0633\u06cc\u0633\u062a\u0645 \u0628\u0627 \u062a\u062d\u0644\u06cc\u0644 \u062f\u0627\u062f\u0647\u200c\u0647\u0627\u06cc \u062a\u0645\u0627\u0633\u060c \u0627\u0644\u06af\u0648\u0647\u0627\u06cc \u0631\u0641\u062a\u0627\u0631\u06cc \u0648 \u0639\u0645\u0644\u06a9\u0631\u062f \u0627\u067e\u0631\u0627\u062a\u0648\u0631\u0647\u0627 \u0628\u0647 <a href=\"https:\/\/telc.ir\/fa\/solutions\/customer-satisfaction\/\">\u0628\u0647\u0628\u0648\u062f \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc<\/a> \u0648 \u06a9\u0627\u0631\u0627\u06cc\u06cc \u062a\u06cc\u0645 \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f.<br \/><br \/><\/span><\/p><h2><b>\u0686\u0631\u0627 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0633\u0646\u062a\u06cc \u062f\u06cc\u06af\u0631 \u06a9\u0627\u0641\u06cc \u0646\u06cc\u0633\u062a\u061f<\/b><\/h2><p><span style=\"font-weight: 400;\">\u0628\u0633\u06cc\u0627\u0631\u06cc \u0627\u0632 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0647\u0646\u0648\u0632 \u0628\u0627 \u0633\u0627\u062e\u062a\u0627\u0631\u0647\u0627\u06cc \u0642\u062f\u06cc\u0645\u06cc \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u06a9\u0627\u0631 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f\u061b \u0633\u0627\u062e\u062a\u0627\u0631\u0647\u0627\u06cc\u06cc \u06a9\u0647 \u0634\u0627\u06cc\u062f \u0628\u0631\u0627\u06cc \u062d\u062c\u0645 \u062a\u0645\u0627\u0633 \u0645\u062d\u062f\u0648\u062f \u062c\u0648\u0627\u0628 \u0628\u062f\u0647\u0646\u062f\u060c \u0627\u0645\u0627 \u062f\u0631 \u0645\u0642\u06cc\u0627\u0633 \u0628\u0627\u0644\u0627\u062a\u0631 \u062f\u0686\u0627\u0631 \u0645\u0634\u06a9\u0644 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f. \u0645\u0647\u0645\u200c\u062a\u0631\u06cc\u0646 \u0686\u0627\u0644\u0634\u200c\u0647\u0627\u06cc \u0645\u062f\u0644 \u0633\u0646\u062a\u06cc \u0639\u0628\u0627\u0631\u062a\u200c\u0627\u0646\u062f \u0627\u0632:<\/span><\/p><ul><li><b>\u0627\u0641\u0632\u0627\u06cc\u0634 \u0632\u0645\u0627\u0646 \u0627\u0646\u062a\u0638\u0627\u0631 \u0645\u0634\u062a\u0631\u06cc<\/b><\/li><\/ul><p><span style=\"font-weight: 400;\">\u0648\u0642\u062a\u06cc \u062a\u0645\u0627\u0633\u200c\u0647\u0627 \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u063a\u06cc\u0631\u0647\u0648\u0634\u0645\u0646\u062f \u062a\u0648\u0632\u06cc\u0639 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f\u060c \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0645\u062f\u062a \u0628\u06cc\u0634\u062a\u0631\u06cc \u062f\u0631 \u0635\u0641 \u0645\u06cc\u200c\u0645\u0627\u0646\u0646\u062f \u0648 \u0627\u062d\u062a\u0645\u0627\u0644 \u0646\u0627\u0631\u0636\u0627\u06cc\u062a\u06cc \u0628\u0627\u0644\u0627 \u0645\u06cc\u200c\u0631\u0648\u062f.<\/span><\/p><ul><li><b>\u0648\u0627\u0628\u0633\u062a\u06af\u06cc \u0632\u06cc\u0627\u062f \u0628\u0647 \u0646\u06cc\u0631\u0648\u06cc \u0627\u0646\u0633\u0627\u0646\u06cc<\/b><\/li><\/ul><p><span style=\"font-weight: 400;\">\u062f\u0631 \u0645\u062f\u0644 \u0633\u0646\u062a\u06cc\u060c \u0628\u0633\u06cc\u0627\u0631\u06cc \u0627\u0632 \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627 \u06a9\u0627\u0645\u0644\u0627\u064b \u062f\u0633\u062a\u06cc \u0647\u0633\u062a\u0646\u062f\u061b \u0627\u0632 \u0645\u0633\u06cc\u0631\u062f\u0647\u06cc \u062a\u0645\u0627\u0633 \u06af\u0631\u0641\u062a\u0647 \u062a\u0627 \u067e\u0627\u06cc\u0634 \u06a9\u06cc\u0641\u06cc\u062a \u0648 \u062a\u0647\u06cc\u0647 \u06af\u0632\u0627\u0631\u0634. \u0627\u06cc\u0646 \u0645\u0648\u0636\u0648\u0639 \u0647\u0645 \u0647\u0632\u06cc\u0646\u0647 \u0631\u0627 \u0628\u0627\u0644\u0627 \u0645\u06cc\u200c\u0628\u0631\u062f \u0648 \u0647\u0645 \u062e\u0637\u0627 \u0627\u06cc\u062c\u0627\u062f \u0645\u06cc\u200c\u06a9\u0646\u062f.<\/span><\/p><ul><li><b>\u0646\u0628\u0648\u062f \u062a\u062d\u0644\u06cc\u0644 \u0639\u0645\u06cc\u0642 \u0627\u0632 \u0645\u06a9\u0627\u0644\u0645\u0627\u062a<\/b><\/li><\/ul><p><span style=\"font-weight: 400;\">\u062f\u0631 \u0628\u0633\u06cc\u0627\u0631\u06cc \u0627\u0632 \u0645\u0631\u0627\u06a9\u0632 \u062a\u0645\u0627\u0633\u060c \u0645\u06a9\u0627\u0644\u0645\u0627\u062a \u0636\u0628\u0637 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f \u0627\u0645\u0627 \u062a\u062d\u0644\u06cc\u0644 \u0648\u0627\u0642\u0639\u06cc \u0631\u0648\u06cc \u0622\u0646\u200c\u0647\u0627 \u0627\u0646\u062c\u0627\u0645 \u0646\u0645\u06cc\u200c\u0634\u0648\u062f. \u062f\u0631 \u0646\u062a\u06cc\u062c\u0647\u060c \u062d\u062c\u0645 \u0632\u06cc\u0627\u062f\u06cc \u0627\u0632 \u062f\u0627\u062f\u0647 \u0627\u0631\u0632\u0634\u0645\u0646\u062f \u0628\u062f\u0648\u0646 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0628\u0627\u0642\u06cc \u0645\u06cc\u200c\u0645\u0627\u0646\u062f.<br \/><\/span><\/p><ul><li><b>\u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u0646\u0627\u0647\u0645\u0627\u0647\u0646\u06af<\/b><\/li><\/ul><p><span style=\"font-weight: 400;\">\u0627\u06af\u0631 \u062a\u0645\u0627\u0633\u200c\u0647\u0627 \u0628\u062f\u0648\u0646 \u0634\u0646\u0627\u062e\u062a \u0627\u0632 \u0633\u0627\u0628\u0642\u0647 \u0645\u0634\u062a\u0631\u06cc \u06cc\u0627 \u0646\u06cc\u0627\u0632 \u0627\u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0634\u0648\u0646\u062f\u060c \u06a9\u06cc\u0641\u06cc\u062a \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u0628\u06cc\u0646 \u0627\u067e\u0631\u0627\u062a\u0648\u0631\u0647\u0627 \u0645\u062a\u0641\u0627\u0648\u062a \u0645\u06cc\u200c\u0634\u0648\u062f \u0648 \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u0627\u0641\u062a \u0645\u06cc\u200c\u06a9\u0646\u062f.<br \/><br \/><\/span><\/p><h2><b>\u06a9\u0627\u0631\u0628\u0631\u062f\u0647\u0627\u06cc \u0627\u0635\u0644\u06cc \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633<\/b><\/h2><h3><b>1. \u0645\u0633\u06cc\u0631\u062f\u0647\u06cc \u0647\u0648\u0634\u0645\u0646\u062f \u062a\u0645\u0627\u0633\u200c\u0647\u0627<\/b><\/h3><p><span style=\"font-weight: 400;\">\u06cc\u06a9\u06cc \u0627\u0632 \u0645\u0647\u0645\u200c\u062a\u0631\u06cc\u0646 \u06a9\u0627\u0631\u0628\u0631\u062f\u0647\u0627\u06cc \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633\u060c <\/span><b>Smart Call Routing<\/b><span style=\"font-weight: 400;\"> \u0627\u0633\u062a. \u062f\u0631 \u0627\u06cc\u0646 \u0645\u062f\u0644\u060c \u062a\u0645\u0627\u0633\u200c\u0647\u0627 \u0641\u0642\u0637 \u0628\u0631 \u0627\u0633\u0627\u0633 \u0635\u0641 \u06cc\u0627 \u0646\u0648\u0628\u062a \u062a\u0648\u0632\u06cc\u0639 \u0646\u0645\u06cc\u200c\u0634\u0648\u0646\u062f\u060c \u0628\u0644\u06a9\u0647 \u0633\u06cc\u0633\u062a\u0645 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0628\u0631 \u0627\u0633\u0627\u0633 \u0645\u0639\u06cc\u0627\u0631\u0647\u0627\u06cc\u06cc \u0645\u062b\u0644 \u0645\u0648\u0627\u0631\u062f \u0632\u06cc\u0631 \u062a\u0645\u0627\u0633 \u0631\u0627 \u0628\u0647 \u0645\u0646\u0627\u0633\u0628\u200c\u062a\u0631\u06cc\u0646 \u06a9\u0627\u0631\u0634\u0646\u0627\u0633 \u0647\u062f\u0627\u06cc\u062a \u06a9\u0646\u062f:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0646\u0648\u0639 \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u0645\u0634\u062a\u0631\u06cc<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0633\u0648\u0627\u0628\u0642 \u062a\u0645\u0627\u0633 \u0642\u0628\u0644\u06cc<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062a\u062e\u0635\u0635 \u0627\u067e\u0631\u0627\u062a\u0648\u0631<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0632\u0628\u0627\u0646 \u06cc\u0627 \u0645\u0646\u0637\u0642\u0647 \u062c\u063a\u0631\u0627\u0641\u06cc\u0627\u06cc\u06cc<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u0627\u0648\u0644\u0648\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc<\/span><\/span><\/li><\/ul><p><b><br \/>\u0645\u0632\u06cc\u062a \u062a\u062c\u0627\u0631\u06cc:\u00a0 <\/b><span style=\"font-weight: 400;\">\u0627\u06cc\u0646 \u0642\u0627\u0628\u0644\u06cc\u062a \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0632\u0645\u0627\u0646 \u0631\u0633\u06cc\u062f\u06af\u06cc \u0631\u0627 \u06a9\u0627\u0647\u0634 \u062f\u0647\u062f\u060c \u0646\u0631\u062e \u062d\u0644 \u0645\u0634\u06a9\u0644 \u062f\u0631 \u0627\u0648\u0644\u06cc\u0646 \u062a\u0645\u0627\u0633 (FCR) \u0631\u0627 \u0627\u0641\u0632\u0627\u06cc\u0634 \u062f\u0647\u062f \u0648 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0628\u0647\u0628\u0648\u062f \u062f\u0647\u062f.<br \/><br \/><\/span><\/p><h3><b>2. \u062a\u062d\u0644\u06cc\u0644 \u0645\u06a9\u0627\u0644\u0645\u0627\u062a \u0648 Speech Analytics<\/b><\/h3><p><span style=\"font-weight: 400;\">\u062a\u062d\u0644\u06cc\u0644 \u0635\u0648\u062a \u0648 \u0645\u062d\u062a\u0648\u0627\u06cc \u0645\u06a9\u0627\u0644\u0645\u0647 \u06cc\u06a9\u06cc \u0627\u0632 \u0645\u0647\u0645\u200c\u062a\u0631\u06cc\u0646 \u0646\u0642\u0627\u0637\u06cc \u0627\u0633\u062a \u06a9\u0647 \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u0627\u0631\u0632\u0634 \u0648\u0627\u0642\u0639\u06cc \u062e\u0648\u062f \u0631\u0627 \u0646\u0634\u0627\u0646 \u0645\u06cc\u200c\u062f\u0647\u062f. \u0628\u0627 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u062a\u062d\u0644\u06cc\u0644 \u0645\u06a9\u0627\u0644\u0645\u0647\u060c \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u0646\u062f:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0627\u0644\u06af\u0648\u0647\u0627\u06cc \u062a\u06a9\u0631\u0627\u0631\u0634\u0648\u0646\u062f\u0647 \u062f\u0631 \u062a\u0645\u0627\u0633\u200c\u0647\u0627 \u0631\u0627 \u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u06a9\u0646\u0646\u062f\u060c<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062f\u0644\u0627\u06cc\u0644 \u0627\u0635\u0644\u06cc \u0646\u0627\u0631\u0636\u0627\u06cc\u062a\u06cc \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0631\u0627 \u0628\u0641\u0647\u0645\u0646\u062f\u060c<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u06a9\u06cc\u0641\u06cc\u062a \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u0627\u067e\u0631\u0627\u062a\u0648\u0631\u0647\u0627 \u0631\u0627 \u0628\u0631\u0631\u0633\u06cc \u06a9\u0646\u0646\u062f\u060c<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0648 \u0641\u0631\u0635\u062a\u200c\u0647\u0627\u06cc \u0628\u0647\u0628\u0648\u062f \u0641\u0631\u0627\u06cc\u0646\u062f \u0631\u0627 \u067e\u06cc\u062f\u0627 \u06a9\u0646\u0646\u062f.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\"><br \/>\u062f\u0631 \u0628\u0633\u06cc\u0627\u0631\u06cc \u0627\u0632 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627\u060c \u0645\u062f\u06cc\u0631\u0627\u0646 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0641\u0642\u0637 \u0628\u0647 \u06af\u0632\u0627\u0631\u0634\u200c\u0647\u0627\u06cc \u0633\u0637\u062d\u06cc \u0645\u062b\u0644 \u062a\u0639\u062f\u0627\u062f \u062a\u0645\u0627\u0633 \u067e\u0627\u0633\u062e \u062f\u0627\u062f\u0647 \u0634\u062f\u0647 \u062f\u0633\u062a\u0631\u0633\u06cc \u062f\u0627\u0631\u0646\u062f. \u0627\u0645\u0627 \u0628\u0627 AI \u0645\u06cc\u200c\u062a\u0648\u0627\u0646 \u0628\u0647 \u0639\u0645\u0642 \u0645\u06a9\u0627\u0644\u0645\u0627\u062a \u0631\u0641\u062a \u0648 \u062f\u06cc\u062f \u0645\u0634\u062a\u0631\u06cc \u062f\u0642\u06cc\u0642\u0627\u064b \u0627\u0632 \u0686\u0647 \u0686\u06cc\u0632\u06cc \u0646\u0627\u0631\u0627\u0636\u06cc \u0627\u0633\u062a \u06cc\u0627 \u06a9\u062f\u0627\u0645 \u0627\u0633\u06a9\u0631\u06cc\u067e\u062a \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u0628\u06cc\u0634\u062a\u0631\u06cc\u0646 \u0646\u062a\u06cc\u062c\u0647 \u0631\u0627 \u062f\u0627\u0634\u062a\u0647 \u0627\u0633\u062a.<br \/><br \/><\/span><\/p><h3><b>3. \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u062e\u0648\u062f\u06a9\u0627\u0631 \u0648 \u0631\u0628\u0627\u062a\u200c\u0647\u0627\u06cc \u0647\u0648\u0634\u0645\u0646\u062f<\/b><\/h3><p><span style=\"font-weight: 400;\">\u062f\u0631 \u062a\u0645\u0627\u0633\u200c\u0647\u0627\u06cc \u067e\u0631\u062a\u06a9\u0631\u0627\u0631 \u0648 \u0642\u0627\u0628\u0644 \u067e\u06cc\u0634\u200c\u0628\u06cc\u0646\u06cc\u060c \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u067e\u0627\u0633\u062e\u06af\u0648\u0647\u0627\u06cc \u0647\u0648\u0634\u0645\u0646\u062f \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0641\u0634\u0627\u0631 \u0631\u0648\u06cc \u0627\u067e\u0631\u0627\u062a\u0648\u0631\u0647\u0627 \u0631\u0627 \u06a9\u0627\u0647\u0634 \u062f\u0647\u062f. \u0628\u0631\u0627\u06cc \u0645\u062b\u0627\u0644:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0627\u0639\u0644\u0627\u0645 \u0648\u0636\u0639\u06cc\u062a \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u06cc\u0627 \u067e\u0631\u0648\u0646\u062f\u0647<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u067e\u0627\u0633\u062e \u0628\u0647 \u0633\u0648\u0627\u0644\u0627\u062a \u067e\u0631\u062a\u06a9\u0631\u0627\u0631<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0647\u062f\u0627\u06cc\u062a \u0627\u0648\u0644\u06cc\u0647 \u062a\u0645\u0627\u0633<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062c\u0645\u0639\u200c\u0622\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0648\u0644\u06cc\u0647 \u0645\u0634\u062a\u0631\u06cc \u067e\u06cc\u0634 \u0627\u0632 \u0627\u062a\u0635\u0627\u0644 \u0628\u0647 \u0627\u067e\u0631\u0627\u062a\u0648\u0631<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\"><br \/><strong>\u0646\u06a9\u062a\u0647 \u0645\u0647\u0645 \u0627\u06cc\u0646\u062c\u0627\u0633\u062a<\/strong> \u06a9\u0647 \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u062e\u0648\u062f\u06a9\u0627\u0631 \u0627\u06af\u0631 \u0636\u0639\u06cc\u0641 \u0637\u0631\u0627\u062d\u06cc \u0634\u0648\u062f\u060c \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u062e\u0631\u0627\u0628 \u0645\u06cc\u200c\u06a9\u0646\u062f. \u0628\u0646\u0627\u0628\u0631\u0627\u06cc\u0646 \u0628\u0627\u06cc\u062f \u0628\u0647 \u062c\u0627\u06cc \u0633\u0627\u062e\u062a\u0627\u0631\u0647\u0627\u06cc \u062e\u0634\u06a9 \u0648 \u067e\u06cc\u0686\u06cc\u062f\u0647\u060c \u0627\u0632 <\/span>\u0633\u0646\u0627\u0631\u06cc\u0648\u0647\u0627\u06cc \u06a9\u0648\u062a\u0627\u0647\u060c \u0631\u0648\u0634\u0646 \u0648 \u06a9\u0627\u0631\u0628\u0631\u0645\u062d\u0648\u0631<span style=\"font-weight: 400;\"> \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0634\u0648\u062f.<br \/><br \/><\/span><\/p><h3><b>4. \u067e\u06cc\u0634\u200c\u0628\u06cc\u0646\u06cc \u062d\u062c\u0645 \u062a\u0645\u0627\u0633 \u0648 \u0628\u0631\u0646\u0627\u0645\u0647\u200c\u0631\u06cc\u0632\u06cc \u0645\u0646\u0627\u0628\u0639<\/b><\/h3><p><span style=\"font-weight: 400;\">\u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0628\u0627 \u062a\u062d\u0644\u06cc\u0644 \u062f\u0627\u062f\u0647\u200c\u0647\u0627\u06cc \u06af\u0630\u0634\u062a\u0647\u060c \u0631\u0648\u0646\u062f\u0647\u0627 \u0648 \u0645\u0646\u0627\u0633\u0628\u062a\u200c\u0647\u0627\u06cc \u0632\u0645\u0627\u0646\u06cc\u060c \u062d\u062c\u0645 \u062a\u0645\u0627\u0633\u200c\u0647\u0627\u06cc \u0622\u06cc\u0646\u062f\u0647 \u0631\u0627 \u067e\u06cc\u0634\u200c\u0628\u06cc\u0646\u06cc \u06a9\u0646\u062f. \u0627\u06cc\u0646 \u0645\u0648\u0636\u0648\u0639 \u0628\u0631\u0627\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627\u06cc\u06cc \u06a9\u0647 \u062f\u0631 \u062f\u0648\u0631\u0647\u200c\u0647\u0627\u06cc \u062e\u0627\u0635 \u0628\u0627 \u0627\u0641\u0632\u0627\u06cc\u0634 \u062a\u0645\u0627\u0633 \u0631\u0648\u0628\u0647\u200c\u0631\u0648 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f\u060c \u0628\u0633\u06cc\u0627\u0631 \u0645\u0647\u0645 \u0627\u0633\u062a.<\/span><\/p><p><span style=\"font-weight: 400;\">\u0628\u0631\u0627\u06cc \u0645\u062b\u0627\u0644:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0634\u0631\u06a9\u062a \u0628\u06cc\u0645\u0647 \u062f\u0631 \u0632\u0645\u0627\u0646 \u062a\u0645\u062f\u06cc\u062f \u0628\u06cc\u0645\u0647\u200c\u0646\u0627\u0645\u0647\u200c\u0647\u0627<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0641\u0631\u0648\u0634\u06af\u0627\u0647 \u0627\u06cc\u0646\u062a\u0631\u0646\u062a\u06cc \u062f\u0631 \u06a9\u0645\u067e\u06cc\u0646\u200c\u0647\u0627\u06cc \u062a\u062e\u0641\u06cc\u0641<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0645\u0631\u0627\u06a9\u0632 \u062f\u0631\u0645\u0627\u0646\u06cc \u062f\u0631 \u0628\u0627\u0632\u0647\u200c\u0647\u0627\u06cc \u067e\u06cc\u06a9 \u0646\u0648\u0628\u062a\u200c\u06af\u06cc\u0631\u06cc<\/span><\/li><\/ul><p><b><br \/>\u0641\u0627\u06cc\u062f\u0647 \u0628\u0631\u0627\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631:\u00a0 <\/b><span style=\"font-weight: 400;\">\u062a\u062e\u0635\u06cc\u0635 \u0628\u0647\u062a\u0631 \u0627\u067e\u0631\u0627\u062a\u0648\u0631\u0647\u0627\u060c \u06a9\u0627\u0647\u0634 \u0627\u0632\u062f\u062d\u0627\u0645 \u0635\u0641 \u062a\u0645\u0627\u0633 \u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0647\u0632\u06cc\u0646\u0647 \u0646\u06cc\u0631\u0648\u06cc \u0627\u0646\u0633\u0627\u0646\u06cc.<br \/><br \/><\/span><\/p><h3><b>5. \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u06a9\u06cc\u0641\u06cc\u062a \u0639\u0645\u0644\u06a9\u0631\u062f \u0627\u067e\u0631\u0627\u062a\u0648\u0631\u0647\u0627<\/b><\/h3><p><span style=\"font-weight: 400;\">\u062f\u0631 \u0645\u0631\u0627\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0633\u0646\u062a\u06cc\u060c \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u06a9\u06cc\u0641\u06cc\u062a \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u0645\u062d\u062f\u0648\u062f \u0628\u0647 \u0646\u0645\u0648\u0646\u0647\u200c\u0628\u0631\u062f\u0627\u0631\u06cc \u062f\u0633\u062a\u06cc \u0627\u0632 \u062a\u0639\u062f\u0627\u062f \u0645\u062d\u062f\u0648\u062f\u06cc \u062a\u0645\u0627\u0633 \u0627\u0633\u062a. \u0627\u0645\u0627 \u0628\u0627 <strong><a href=\"https:\/\/telc.ir\/fa\/ai-for-callcenters\/\">AI<\/a><\/strong> \u0645\u06cc\u200c\u062a\u0648\u0627\u0646 \u062d\u062c\u0645 \u0628\u0633\u06cc\u0627\u0631 \u0628\u06cc\u0634\u062a\u0631\u06cc \u0627\u0632 \u0645\u06a9\u0627\u0644\u0645\u0627\u062a \u0631\u0627 \u0628\u0631\u0631\u0633\u06cc \u06a9\u0631\u062f \u0648 \u0634\u0627\u062e\u0635\u200c\u0647\u0627\u06cc\u06cc \u0645\u062b\u0644 \u0645\u0648\u0627\u0631\u062f \u0632\u06cc\u0631 \u0631\u0627 \u062f\u0642\u06cc\u0642\u200c\u062a\u0631 \u0633\u0646\u062c\u06cc\u062f:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0644\u062d\u0646 \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0645\u06cc\u0632\u0627\u0646 \u067e\u0627\u06cc\u0628\u0646\u062f\u06cc \u0628\u0647 \u0627\u0633\u06a9\u0631\u06cc\u067e\u062a<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0645\u062f\u062a \u0632\u0645\u0627\u0646 \u0645\u06a9\u0627\u0644\u0645\u0647<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u06a9\u06cc\u0641\u06cc\u062a \u062d\u0644 \u0645\u0633\u0626\u0644\u0647<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0627\u062d\u062a\u0645\u0627\u0644 \u0646\u0627\u0631\u0636\u0627\u06cc\u062a\u06cc \u0645\u0634\u062a\u0631\u06cc<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\"><br \/>\u0627\u06cc\u0646 \u0631\u0648\u06cc\u06a9\u0631\u062f \u0628\u0627\u0639\u062b \u0645\u06cc\u200c\u0634\u0648\u062f Coaching \u0627\u067e\u0631\u0627\u062a\u0648\u0631\u0647\u0627 \u0647\u062f\u0641\u0645\u0646\u062f\u062a\u0631 \u0634\u0648\u062f \u0648 \u0645\u062f\u06cc\u0631\u0627\u0646 \u0627\u0632 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u0633\u0644\u06cc\u0642\u0647\u200c\u0627\u06cc \u0641\u0627\u0635\u0644\u0647 \u0628\u06af\u06cc\u0631\u0646\u062f.<br \/><br \/><\/span><\/p><figure id=\"attachment_7979\" aria-describedby=\"caption-attachment-7979\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-7979 size-large\" src=\"https:\/\/telc.ir\/fa\/wp-content\/uploads\/2026\/07\/\u0645\u0632\u0627\u06cc\u0627\u06cc-\u0647\u0648\u0634-03-1024x575.webp\" alt=\"\u06a9\u0627\u0631\u0628\u0631\u062f\u0647\u0627\u06cc \u0627\u0635\u0644\u06cc \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0633\u0627\u0632\u0645\u0627\u0646 \u0647\u0627\" width=\"800\" height=\"449\" srcset=\"https:\/\/telc.ir\/fa\/wp-content\/uploads\/2026\/07\/\u0645\u0632\u0627\u06cc\u0627\u06cc-\u0647\u0648\u0634-03-1024x575.webp 1024w, https:\/\/telc.ir\/fa\/wp-content\/uploads\/2026\/07\/\u0645\u0632\u0627\u06cc\u0627\u06cc-\u0647\u0648\u0634-03-300x169.webp 300w, https:\/\/telc.ir\/fa\/wp-content\/uploads\/2026\/07\/\u0645\u0632\u0627\u06cc\u0627\u06cc-\u0647\u0648\u0634-03-768x432.webp 768w, https:\/\/telc.ir\/fa\/wp-content\/uploads\/2026\/07\/\u0645\u0632\u0627\u06cc\u0627\u06cc-\u0647\u0648\u0634-03-1536x863.webp 1536w, https:\/\/telc.ir\/fa\/wp-content\/uploads\/2026\/07\/\u0645\u0632\u0627\u06cc\u0627\u06cc-\u0647\u0648\u0634-03-2048x1151.webp 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-7979\" class=\"wp-caption-text\">\u0627\u06cc\u0646\u0641\u0648\u06af\u0631\u0627\u0641\u06cc \u06a9\u0627\u0631\u0628\u0631\u062f\u0647\u0627\u06cc \u0627\u0635\u0644\u06cc \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627<\/figcaption><\/figure><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><h2><b>\u0645\u0632\u0627\u06cc\u0627\u06cc \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0628\u0631\u0627\u06cc \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627<\/b><\/h2><h3><b>1. \u06a9\u0627\u0647\u0634 \u0647\u0632\u06cc\u0646\u0647\u200c\u0647\u0627\u06cc \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc<\/b><\/h3><p><span style=\"font-weight: 400;\">\u0648\u0642\u062a\u06cc \u0628\u062e\u0634\u06cc \u0627\u0632 \u062a\u0645\u0627\u0633\u200c\u0647\u0627 \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u0647\u0648\u0634\u0645\u0646\u062f \u0645\u062f\u06cc\u0631\u06cc\u062a \u0634\u0648\u062f \u0648 \u062a\u062d\u0644\u06cc\u0644\u200c\u0647\u0627 \u062e\u0648\u062f\u06a9\u0627\u0631 \u0627\u0646\u062c\u0627\u0645 \u0634\u0648\u062f\u060c \u0646\u06cc\u0627\u0632 \u0628\u0647 \u0645\u062f\u0627\u062e\u0644\u0627\u062a \u062f\u0633\u062a\u06cc \u06a9\u0645\u062a\u0631 \u0645\u06cc\u200c\u0634\u0648\u062f. \u0627\u06cc\u0646 \u06cc\u0639\u0646\u06cc \u06a9\u0627\u0647\u0634 \u0632\u0645\u0627\u0646\u060c \u06a9\u0627\u0647\u0634 \u062e\u0637\u0627 \u0648 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0628\u0647\u062a\u0631 \u0627\u0632 \u0645\u0646\u0627\u0628\u0639.<\/span><\/p><h3><b>2. \u0627\u0641\u0632\u0627\u06cc\u0634 \u0633\u0631\u0639\u062a \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc<\/b><\/h3><p><span style=\"font-weight: 400;\">\u0628\u0627 <a href=\"https:\/\/telc.ir\/fa\/features\/acd\/\">\u0645\u0633\u06cc\u0631\u062f\u0647\u06cc \u0647\u0648\u0634\u0645\u0646\u062f<\/a>\u060c \u0627\u0648\u0644\u0648\u06cc\u062a\u200c\u0628\u0646\u062f\u06cc \u062a\u0645\u0627\u0633\u200c\u0647\u0627 \u0648 \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u062e\u0648\u062f\u06a9\u0627\u0631 \u0628\u0647 \u062f\u0631\u062e\u0648\u0627\u0633\u062a\u200c\u0647\u0627\u06cc \u0633\u0627\u062f\u0647\u060c \u0632\u0645\u0627\u0646 \u0627\u0646\u062a\u0638\u0627\u0631 \u0645\u0634\u062a\u0631\u06cc \u06a9\u0627\u0647\u0634 \u067e\u06cc\u062f\u0627 \u0645\u06cc\u200c\u06a9\u0646\u062f.<\/span><\/p><h3><b>3. \u0628\u0647\u0628\u0648\u062f \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc<\/b><\/h3><p><span style=\"font-weight: 400;\">AI \u0628\u0647 \u0633\u0627\u0632\u0645\u0627\u0646 \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0634\u062e\u0635\u06cc\u200c\u0633\u0627\u0632\u06cc \u06a9\u0646\u062f. \u0648\u0642\u062a\u06cc \u0633\u06cc\u0633\u062a\u0645 \u0633\u0627\u0628\u0642\u0647 \u062a\u0645\u0627\u0633 \u0648 \u0646\u06cc\u0627\u0632 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u062a\u0634\u062e\u06cc\u0635 \u0645\u06cc\u200c\u062f\u0647\u062f\u060c \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u0647\u062f\u0641\u0645\u0646\u062f\u062a\u0631 \u0648 \u0645\u0624\u062b\u0631\u062a\u0631 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/span><\/p><h3><b>4. \u062a\u0635\u0645\u06cc\u0645\u200c\u06af\u06cc\u0631\u06cc \u0645\u0628\u062a\u0646\u06cc \u0628\u0631 \u062f\u0627\u062f\u0647<\/b><\/h3><p><span style=\"font-weight: 400;\">\u0645\u062f\u06cc\u0631\u0627\u0646 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u0646\u062f \u0628\u0647 \u062c\u0627\u06cc \u062a\u06a9\u06cc\u0647 \u0628\u0631 \u062d\u062f\u0633 \u0648 \u062a\u062c\u0631\u0628\u0647 \u0641\u0631\u062f\u06cc\u060c \u0628\u0631 \u0627\u0633\u0627\u0633 \u062f\u0627\u062f\u0647\u200c\u0647\u0627\u06cc \u0648\u0627\u0642\u0639\u06cc \u062a\u0635\u0645\u06cc\u0645 \u0628\u06af\u06cc\u0631\u0646\u062f. \u0627\u06cc\u0646 \u0645\u0648\u0636\u0648\u0639 \u062f\u0631 \u0628\u0647\u06cc\u0646\u0647\u200c\u0633\u0627\u0632\u06cc KPI\u0647\u0627 \u0645\u062b\u0644 AHT\u060c FCR\u060c CSAT \u0648 SLA \u0628\u0633\u06cc\u0627\u0631 \u0645\u0647\u0645 \u0627\u0633\u062a.<\/span><\/p><h3><b>5. \u0627\u0641\u0632\u0627\u06cc\u0634 \u0645\u0642\u06cc\u0627\u0633\u200c\u067e\u0630\u06cc\u0631\u06cc<\/b><\/h3><p><span style=\"font-weight: 400;\">\u0628\u0631\u0627\u06cc \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u06cc\u06cc \u06a9\u0647 \u062f\u0631 \u062d\u0627\u0644 \u0631\u0634\u062f \u0647\u0633\u062a\u0646\u062f\u060c \u0627\u062a\u06a9\u0627 \u0628\u0647 \u0633\u0627\u062e\u062a\u0627\u0631 \u0633\u0646\u062a\u06cc \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0645\u062d\u062f\u0648\u062f\u06a9\u0646\u0646\u062f\u0647 \u0627\u0633\u062a. \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0641\u0646\u0627\u0648\u0631\u06cc\u200c\u0647\u0627\u06cc \u0647\u0648\u0634\u0645\u0646\u062f \u0628\u0627\u0639\u062b \u0645\u06cc\u200c\u0634\u0648\u062f \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0631\u0627\u062d\u062a\u200c\u062a\u0631 \u0628\u0627 \u0631\u0634\u062f \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u0647\u0645\u0627\u0647\u0646\u06af \u0634\u0648\u062f.<br \/><br \/><\/span><\/p><figure id=\"attachment_7984\" aria-describedby=\"caption-attachment-7984\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-large wp-image-7984\" src=\"https:\/\/telc.ir\/fa\/wp-content\/uploads\/2026\/07\/\u0645\u0632\u0627\u06cc\u0627\u06cc-\u0647\u0648\u0634-04-1024x576.webp\" alt=\"\u0627\u06cc\u0646\u0641\u0648\u06af\u0631\u0627\u0641\u06cc \u0645\u0632\u0627\u06cc\u0627\u06cc \u0627\u0635\u0644\u06cc \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0633\u0627\u0632\u0645\u0627\u0646 \u0647\u0627\" width=\"800\" height=\"450\" srcset=\"https:\/\/telc.ir\/fa\/wp-content\/uploads\/2026\/07\/\u0645\u0632\u0627\u06cc\u0627\u06cc-\u0647\u0648\u0634-04-1024x576.webp 1024w, https:\/\/telc.ir\/fa\/wp-content\/uploads\/2026\/07\/\u0645\u0632\u0627\u06cc\u0627\u06cc-\u0647\u0648\u0634-04-300x169.webp 300w, https:\/\/telc.ir\/fa\/wp-content\/uploads\/2026\/07\/\u0645\u0632\u0627\u06cc\u0627\u06cc-\u0647\u0648\u0634-04-768x432.webp 768w, https:\/\/telc.ir\/fa\/wp-content\/uploads\/2026\/07\/\u0645\u0632\u0627\u06cc\u0627\u06cc-\u0647\u0648\u0634-04-1536x863.webp 1536w, https:\/\/telc.ir\/fa\/wp-content\/uploads\/2026\/07\/\u0645\u0632\u0627\u06cc\u0627\u06cc-\u0647\u0648\u0634-04-2048x1151.webp 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-7984\" class=\"wp-caption-text\">\u0627\u06cc\u0646\u0641\u0648\u06af\u0631\u0627\u0641\u06cc \u0645\u0632\u0627\u06cc\u0627\u06cc \u0627\u0635\u0644\u06cc \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627<\/figcaption><\/figure><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><h2><b>\u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0628\u0631\u0627\u06cc \u0686\u0647 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u06cc\u06cc \u0636\u0631\u0648\u0631\u06cc\u200c\u062a\u0631 \u0627\u0633\u062a\u061f<\/b><\/h2><p><span style=\"font-weight: 400;\">\u062a\u0642\u0631\u06cc\u0628\u0627\u064b \u0647\u0631 \u0633\u0627\u0632\u0645\u0627\u0646\u06cc \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0627\u0632 \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0633\u0648\u062f \u0628\u0628\u0631\u062f\u060c \u0627\u0645\u0627 \u0628\u0631\u0627\u06cc \u0628\u0631\u062e\u06cc \u0635\u0646\u0627\u06cc\u0639 \u0627\u06cc\u0646 \u0645\u0648\u0636\u0648\u0639 \u0627\u0647\u0645\u06cc\u062a \u0628\u06cc\u0634\u062a\u0631\u06cc \u062f\u0627\u0631\u062f:<\/span><\/p><ul><li><b>\u0634\u0631\u06a9\u062a\u200c\u0647\u0627\u06cc \u0628\u06cc\u0645\u0647<\/b><\/li><\/ul><p><span style=\"font-weight: 400;\">\u0628\u0647 \u062f\u0644\u06cc\u0644 \u062d\u062c\u0645 \u0628\u0627\u0644\u0627\u06cc \u062a\u0645\u0627\u0633\u200c\u0647\u0627\u06cc \u062e\u062f\u0645\u0627\u062a\u06cc\u060c \u067e\u06cc\u06af\u06cc\u0631\u06cc \u067e\u0631\u0648\u0646\u062f\u0647\u060c \u062e\u0633\u0627\u0631\u062a \u0648 \u062a\u0645\u062f\u06cc\u062f.<\/span><\/p><ul><li><b>\u0641\u06cc\u0646\u200c\u062a\u06a9 \u0648 \u06a9\u0627\u0631\u06af\u0632\u0627\u0631\u06cc\u200c\u0647\u0627<\/b><\/li><\/ul><p><span style=\"font-weight: 400;\">\u0628\u0647 \u062f\u0644\u06cc\u0644 \u062d\u0633\u0627\u0633\u06cc\u062a \u0632\u0645\u0627\u0646\u060c \u0627\u0644\u0632\u0627\u0645\u0627\u062a \u0627\u0645\u0646\u06cc\u062a\u06cc \u0648 \u0646\u06cc\u0627\u0632 \u0628\u0647 \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u0633\u0631\u06cc\u0639.<\/span><\/p><ul><li><b>\u0645\u0631\u0627\u06a9\u0632 \u062f\u0631\u0645\u0627\u0646\u06cc \u0648 \u0633\u0644\u0627\u0645\u062a<\/b><\/li><\/ul><p><span style=\"font-weight: 400;\">\u0628\u0631\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u0646\u0648\u0628\u062a\u200c\u062f\u0647\u06cc\u060c \u067e\u06cc\u06af\u06cc\u0631\u06cc \u062e\u062f\u0645\u0627\u062a \u0648 \u06a9\u0627\u0647\u0634 \u0627\u0632\u062f\u062d\u0627\u0645 \u062a\u0645\u0627\u0633.<\/span><\/p><ul><li><b>\u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627\u06cc \u0627\u06cc\u0646\u062a\u0631\u0646\u062a\u06cc<\/b><\/li><\/ul><p><span style=\"font-weight: 400;\">\u0628\u0631\u0627\u06cc \u0631\u0633\u06cc\u062f\u06af\u06cc \u0628\u0647 \u0633\u0641\u0627\u0631\u0634\u200c\u0647\u0627\u060c \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a \u062f\u0648\u0631\u0647\u200c\u0647\u0627\u06cc \u0627\u0648\u062c \u062a\u0645\u0627\u0633.<br \/><\/span><\/p><ul><li><b>\u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u06cc \u0628\u0632\u0631\u06af \u062f\u0648\u0644\u062a\u06cc \u0648 \u062e\u0635\u0648\u0635\u06cc<\/b><\/li><\/ul><p><span style=\"font-weight: 400;\">\u0628\u0647 \u062f\u0644\u06cc\u0644 \u062a\u0639\u062f\u062f \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627\u060c \u0646\u06cc\u0627\u0632 \u0628\u0647 \u06af\u0632\u0627\u0631\u0634\u200c\u06af\u06cc\u0631\u06cc \u0648 \u0627\u0647\u0645\u06cc\u062a \u067e\u0627\u06cc\u062f\u0627\u0631\u06cc \u0633\u06cc\u0633\u062a\u0645.<br \/><br \/><\/span><\/p><h2><b>\u0686\u0627\u0644\u0634\u200c\u0647\u0627\u06cc \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633<\/b><\/h2><p><span style=\"font-weight: 400;\">\u062f\u0631 \u0627\u06cc\u0646\u062c\u0627 \u0628\u0627\u06cc\u062f \u0648\u0627\u0642\u0639\u200c\u0628\u06cc\u0646 \u0628\u0627\u0634\u06cc\u0645. AI \u0627\u06af\u0631 \u0628\u062f\u0648\u0646 \u0632\u06cc\u0631\u0633\u0627\u062e\u062a\u060c \u062f\u0627\u062f\u0647 \u0645\u0646\u0627\u0633\u0628 \u0648 \u0637\u0631\u0627\u062d\u06cc \u062f\u0631\u0633\u062a \u0627\u062c\u0631\u0627 \u0634\u0648\u062f\u060c \u0646\u0647\u200c\u062a\u0646\u0647\u0627 \u0645\u0632\u06cc\u062a \u0646\u0645\u06cc\u200c\u0633\u0627\u0632\u062f \u0628\u0644\u06a9\u0647 \u0647\u0632\u06cc\u0646\u0647 \u0648 \u067e\u06cc\u0686\u06cc\u062f\u06af\u06cc \u0647\u0645 \u0627\u0636\u0627\u0641\u0647 \u0645\u06cc\u200c\u06a9\u0646\u062f.<\/span><\/p><ul><li><strong>\u06a9\u06cc\u0641\u06cc\u062a \u067e\u0627\u06cc\u06cc\u0646 \u062f\u0627\u062f\u0647\u200c\u0647\u0627<\/strong><\/li><\/ul><p><span style=\"font-weight: 400;\">\u0627\u06af\u0631 \u062f\u0627\u062f\u0647 \u062a\u0645\u0627\u0633\u200c\u0647\u0627 \u0633\u0627\u062e\u062a\u0627\u0631\u0645\u0646\u062f \u0648 \u0642\u0627\u0628\u0644 \u0627\u062a\u06a9\u0627 \u0646\u0628\u0627\u0634\u062f\u060c \u062e\u0631\u0648\u062c\u06cc \u062a\u062d\u0644\u06cc\u0644\u200c\u0647\u0627 \u0636\u0639\u06cc\u0641 \u062e\u0648\u0627\u0647\u062f \u0628\u0648\u062f.<\/span><\/p><ul><li><b>\u0646\u0628\u0648\u062f \u0633\u0646\u0627\u0631\u06cc\u0648\u06cc \u0627\u062c\u0631\u0627\u06cc\u06cc \u0631\u0648\u0634\u0646<\/b><\/li><\/ul><p><span style=\"font-weight: 400;\">\u0628\u0633\u06cc\u0627\u0631\u06cc \u0627\u0632 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0628\u062f\u0648\u0646 \u062a\u0639\u0631\u06cc\u0641 \u0645\u0633\u0626\u0644\u0647 \u0645\u0634\u062e\u0635 \u0633\u0631\u0627\u063a AI \u0645\u06cc\u200c\u0631\u0648\u0646\u062f. \u0646\u062a\u06cc\u062c\u0647 \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u06cc\u06a9 \u067e\u0631\u0648\u0698\u0647 \u0645\u0628\u0647\u0645 \u0648 \u06a9\u0645\u200c\u0628\u0627\u0632\u062f\u0647 \u0627\u0633\u062a.<\/span><\/p><ul><li><b>\u0645\u0642\u0627\u0648\u0645\u062a \u062a\u06cc\u0645\u200c\u0647\u0627 \u062f\u0631 \u067e\u0630\u06cc\u0631\u0634 \u062a\u063a\u06cc\u06cc\u0631<\/b><\/li><\/ul><p><span style=\"font-weight: 400;\">\u0627\u06af\u0631 \u0627\u067e\u0631\u0627\u062a\u0648\u0631\u0647\u0627 \u0648 \u0645\u062f\u06cc\u0631\u0627\u0646 \u0646\u062f\u0627\u0646\u0646\u062f \u0627\u06cc\u0646 \u0627\u0628\u0632\u0627\u0631 \u0642\u0631\u0627\u0631 \u0627\u0633\u062a \u0686\u0647 \u06a9\u0645\u06a9\u06cc \u0628\u06a9\u0646\u062f\u060c \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u0645\u0642\u0627\u0648\u0645\u062a \u0627\u06cc\u062c\u0627\u062f \u0634\u0648\u062f.<\/span><\/p><ul><li><b>\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0645\u0646\u06cc\u062a \u0648 \u062d\u0631\u06cc\u0645 \u062f\u0627\u062f\u0647<\/b><\/li><\/ul><p><span style=\"font-weight: 400;\">\u0628\u0631\u0627\u06cc \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u06cc \u0628\u0632\u0631\u06af\u060c \u0645\u062e\u0635\u0648\u0635\u0627\u064b \u062f\u0631 \u0635\u0646\u0627\u06cc\u0639 \u062d\u0633\u0627\u0633\u060c \u0627\u0646\u062a\u062e\u0627\u0628 \u0632\u06cc\u0631\u0633\u0627\u062e\u062a \u0645\u0646\u0627\u0633\u0628 \u0628\u0631\u0627\u06cc \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc AI \u0627\u0647\u0645\u06cc\u062a \u0632\u06cc\u0627\u062f\u06cc \u062f\u0627\u0631\u062f.<br \/><br \/><\/span><\/p><h2><b>\u0628\u0631\u0627\u06cc \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0645\u0648\u0641\u0642 \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0686\u0647 \u0628\u0627\u06cc\u062f \u06a9\u0631\u062f\u061f<br \/><\/b><\/h2><h3><b>1. \u0627\u0632 \u0645\u0633\u0626\u0644\u0647 \u0634\u0631\u0648\u0639 \u06a9\u0646\u06cc\u062f\u060c \u0646\u0647 \u0627\u0632 \u0641\u0646\u0627\u0648\u0631\u06cc<\/b><\/h3><p><span style=\"font-weight: 400;\">\u0627\u0648\u0644 \u0645\u0634\u062e\u0635 \u06a9\u0646\u06cc\u062f \u06a9\u0647 \u0645\u0634\u06a9\u0644 \u0627\u0635\u0644\u06cc \u0686\u06cc\u0633\u062a:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u06a9\u0627\u0647\u0634 \u062a\u0645\u0627\u0633 \u0627\u0632 \u062f\u0633\u062a \u0631\u0641\u062a\u0647\u061f<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0627\u0641\u0632\u0627\u06cc\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u061f<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062a\u062d\u0644\u06cc\u0644 \u06a9\u06cc\u0641\u06cc\u062a\u061f<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u06a9\u0627\u0647\u0634 \u0632\u0645\u0627\u0646 \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc\u061f<br \/><br \/><\/span><\/span><\/span><\/li><\/ul><h3><b>2. KPI\u0647\u0627\u06cc \u0634\u0641\u0627\u0641 \u062a\u0639\u0631\u06cc\u0641 \u06a9\u0646\u06cc\u062f<\/b><\/h3><p><span style=\"font-weight: 400;\">\u0628\u062f\u0648\u0646 \u0634\u0627\u062e\u0635\u060c \u0646\u0645\u06cc\u200c\u062a\u0648\u0627\u0646 \u0645\u0648\u0641\u0642\u06cc\u062a \u0631\u0627 \u0633\u0646\u062c\u06cc\u062f. KPI\u0647\u0627\u06cc\u06cc \u0645\u062b\u0644 \u0645\u0648\u0627\u0631\u062f \u0632\u06cc\u0631 \u0628\u0627\u06cc\u062f \u0642\u0628\u0644 \u0648 \u0628\u0639\u062f \u0627\u0632 \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0628\u0631\u0631\u0633\u06cc \u0634\u0648\u0646\u062f:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AHT<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">FCR<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ASA<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">CSAT<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u0646\u0631\u062e \u062a\u0645\u0627\u0633 \u0627\u0632 \u062f\u0633\u062a \u0631\u0641\u062a\u0647<br \/><br \/><\/span><\/span><\/li><\/ul><h3><b>3. \u0645\u0631\u062d\u0644\u0647\u200c\u0627\u06cc \u0627\u062c\u0631\u0627 \u06a9\u0646\u06cc\u062f<\/b><\/h3><p><span style=\"font-weight: 400;\">\u0628\u0647 \u062c\u0627\u06cc \u0627\u062c\u0631\u0627\u06cc \u06cc\u06a9\u200c\u0628\u0627\u0631\u0647 \u0647\u0645\u0647 \u0686\u06cc\u0632\u060c \u0628\u0627 \u06cc\u06a9 Use Case \u0645\u0634\u062e\u0635 \u0634\u0631\u0648\u0639 \u06a9\u0646\u06cc\u062f. \u0645\u062b\u0644\u0627\u064b:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0645\u0633\u06cc\u0631\u062f\u0647\u06cc \u0647\u0648\u0634\u0645\u0646\u062f<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062a\u062d\u0644\u06cc\u0644 \u06a9\u06cc\u0641\u06cc\u062a \u062a\u0645\u0627\u0633<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u0628\u0647 \u0633\u0648\u0627\u0644\u0627\u062a \u067e\u0631\u062a\u06a9\u0631\u0627\u0631<br \/><br \/><\/span><\/span><\/span><\/li><\/ul><h3><b>4. \u0632\u06cc\u0631\u0633\u0627\u062e\u062a \u0645\u0646\u0627\u0633\u0628 \u0627\u0646\u062a\u062e\u0627\u0628 \u06a9\u0646\u06cc\u062f<\/b><\/h3><p><span style=\"font-weight: 400;\">\u0628\u0631\u0627\u06cc \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u06cc\u06cc \u06a9\u0647 \u062f\u063a\u062f\u063a\u0647 \u0627\u0645\u0646\u06cc\u062a\u060c \u06a9\u0646\u062a\u0631\u0644 \u062f\u0627\u062f\u0647 \u0648 \u06cc\u06a9\u067e\u0627\u0631\u0686\u06af\u06cc \u062f\u0627\u0631\u0646\u062f\u060c \u0627\u0646\u062a\u062e\u0627\u0628 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0628\u0627 \u0642\u0627\u0628\u0644\u06cc\u062a \u0627\u0633\u062a\u0642\u0631\u0627\u0631 \u0627\u062e\u062a\u0635\u0627\u0635\u06cc <a href=\"https:\/\/telc.ir\/fa\/articles\/what-is-on-premises-call-center\/\">On-Premises<\/a>\u00a0\u0648 \u062a\u0648\u0633\u0639\u0647\u200c\u067e\u0630\u06cc\u0631\u06cc \u0628\u0633\u06cc\u0627\u0631 \u0645\u0647\u0645 \u0627\u0633\u062a.<br \/><br \/><\/span><\/p><h2><b>\u062c\u0645\u0639\u200c\u0628\u0646\u062f\u06cc<\/b><\/h2><p><span style=\"font-weight: 400;\">\u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0641\u0642\u0637 \u06cc\u06a9 \u0642\u0627\u0628\u0644\u06cc\u062a \u062c\u062f\u06cc\u062f \u0646\u06cc\u0633\u062a\u061b \u0628\u0644\u06a9\u0647 \u06cc\u06a9 \u0627\u0628\u0632\u0627\u0631 \u0631\u0627\u0647\u0628\u0631\u062f\u06cc \u0628\u0631\u0627\u06cc \u0627\u0641\u0632\u0627\u06cc\u0634 \u0628\u0647\u0631\u0647\u200c\u0648\u0631\u06cc\u060c \u06a9\u0627\u0647\u0634 \u0647\u0632\u06cc\u0646\u0647 \u0648 \u0628\u0647\u0628\u0648\u062f \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u0627\u0633\u062a. \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u06cc\u06cc \u06a9\u0647 \u0627\u0645\u0631\u0648\u0632 \u0628\u0631\u0627\u06cc \u0647\u0648\u0634\u0645\u0646\u062f\u0633\u0627\u0632\u06cc \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627\u06cc \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u0627\u0642\u062f\u0627\u0645 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f\u060c \u062f\u0631 \u0622\u06cc\u0646\u062f\u0647 \u0646\u0647\u200c\u062a\u0646\u0647\u0627 \u062e\u062f\u0645\u0627\u062a \u0628\u0647\u062a\u0631\u06cc \u0627\u0631\u0627\u0626\u0647 \u0645\u06cc\u200c\u062f\u0647\u0646\u062f\u060c \u0628\u0644\u06a9\u0647 \u0627\u0632 \u0646\u0638\u0631 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0647\u0645 \u0686\u0627\u0628\u06a9\u200c\u062a\u0631 \u0648 \u0645\u0642\u06cc\u0627\u0633\u200c\u067e\u0630\u06cc\u0631\u062a\u0631 \u062e\u0648\u0627\u0647\u0646\u062f \u0628\u0648\u062f.<\/span><\/p><p><span style=\"font-weight: 400;\">\u0627\u0644\u0628\u062a\u0647 \u0645\u0648\u0641\u0642\u06cc\u062a \u062f\u0631 \u0627\u06cc\u0646 \u0645\u0633\u06cc\u0631 \u0641\u0642\u0637 \u0628\u0647 \u062f\u0627\u0634\u062a\u0646 \u06cc\u06a9 \u0642\u0627\u0628\u0644\u06cc\u062a AI \u0648\u0627\u0628\u0633\u062a\u0647 \u0646\u06cc\u0633\u062a. \u0622\u0646\u0686\u0647 \u0627\u0647\u0645\u06cc\u062a \u062f\u0627\u0631\u062f\u060c \u0627\u0646\u062a\u062e\u0627\u0628 \u0631\u0627\u0647\u06a9\u0627\u0631 \u0645\u0646\u0627\u0633\u0628\u060c \u062a\u0639\u0631\u06cc\u0641 \u062f\u0631\u0633\u062a \u0645\u0633\u0626\u0644\u0647\u060c \u062a\u0648\u062c\u0647 \u0628\u0647 \u0627\u0645\u0646\u06cc\u062a \u0648 \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0645\u0631\u062d\u0644\u0647\u200c\u0627\u06cc \u0627\u0633\u062a. \u0628\u0631\u0627\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627\u06cc\u06cc \u06a9\u0647 \u0628\u0647 \u062f\u0646\u0628\u0627\u0644 \u06a9\u0646\u062a\u0631\u0644 \u0628\u06cc\u0634\u062a\u0631\u060c \u067e\u0627\u06cc\u062f\u0627\u0631\u06cc \u0628\u0627\u0644\u0627\u062a\u0631 \u0648 \u0634\u062e\u0635\u06cc\u200c\u0633\u0627\u0632\u06cc \u0639\u0645\u06cc\u0642\u200c\u062a\u0631 \u0647\u0633\u062a\u0646\u062f\u060c \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u06cc\u06a9 <\/span><b>\u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0647\u0648\u0634\u0645\u0646\u062f<\/b><span style=\"font-weight: 400;\"> \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0646\u0642\u0637\u0647 \u0634\u0631\u0648\u0639 \u062a\u062d\u0648\u0644 \u062f\u0631 \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u0648 \u0639\u0645\u0644\u06a9\u0631\u062f \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0628\u0627\u0634\u062f.<br \/><br \/><\/span><\/p><p><span style=\"font-weight: 400;\">\u0627\u06af\u0631 \u0633\u0627\u0632\u0645\u0627\u0646 \u0634\u0645\u0627 \u0628\u0647 \u062f\u0646\u0628\u0627\u0644 <\/span><b>\u0627\u0641\u0632\u0627\u06cc\u0634 \u0628\u0647\u0631\u0647\u200c\u0648\u0631\u06cc \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633\u060c \u0628\u0647\u0628\u0648\u062f \u06a9\u06cc\u0641\u06cc\u062a \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u0648 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0642\u0627\u0628\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc \u0647\u0648\u0634\u0645\u0646\u062f \u062f\u0631 \u0645\u062f\u06cc\u0631\u06cc\u062a \u062a\u0645\u0627\u0633\u200c\u0647\u0627<\/b><span style=\"font-weight: 400;\"> \u0627\u0633\u062a\u060c \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u06cc\u062f \u0628\u0631\u0627\u06cc \u0628\u0631\u0631\u0633\u06cc \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u0641\u0646\u06cc \u0648 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u062e\u0648\u062f\u060c \u062f\u0631\u062e\u0648\u0627\u0633\u062a <a href=\"https:\/\/telc.ir\/fa\/contact_sales\/\">\u062f\u0645\u0648 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u062a\u0644\u200c\u0633\u06cc<\/a> \u0631\u0627 \u062b\u0628\u062a \u06a9\u0646\u06cc\u062f.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-945a4f3 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"945a4f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7208c7d e-flex e-con-boxed e-con e-parent\" data-id=\"7208c7d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b3b42f elementor-widget elementor-widget-heading\" data-id=\"8b3b42f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u0633\u0648\u0627\u0644\u0627\u062a \u0645\u062a\u062f\u0627\u0648\u0644 \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2168270 elementor-widget__width-initial elementor-widget elementor-widget-n-accordion\" data-id=\"2168270\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3500\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3500\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u062f\u0642\u06cc\u0642\u0627\u064b \u0686\u0647 \u06a9\u0627\u0631\u06cc \u0627\u0646\u062c\u0627\u0645 \u0645\u06cc\u200c\u062f\u0647\u062f\u061f <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3500\" class=\"elementor-element elementor-element-14cce32 e-con-full e-flex e-con e-child\" data-id=\"14cce32\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ff5a81 elementor-widget elementor-widget-text-editor\" data-id=\"7ff5a81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">\u0627\u06cc\u0646 \u0641\u0646\u0627\u0648\u0631\u06cc \u0628\u0647 \u062a\u062d\u0644\u06cc\u0644 \u062a\u0645\u0627\u0633\u200c\u0647\u0627\u060c \u0645\u0633\u06cc\u0631\u062f\u0647\u06cc \u0647\u0648\u0634\u0645\u0646\u062f\u060c \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u06a9\u06cc\u0641\u06cc\u062a\u060c \u067e\u06cc\u0634\u200c\u0628\u06cc\u0646\u06cc \u062d\u062c\u0645 \u062a\u0645\u0627\u0633 \u0648 \u0628\u0647\u0628\u0648\u062f \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3501\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3501\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> \u0622\u06cc\u0627 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0641\u0642\u0637 \u0628\u0631\u0627\u06cc \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u06cc \u0628\u0632\u0631\u06af \u0645\u0646\u0627\u0633\u0628 \u0627\u0633\u062a\u061f <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3501\" class=\"elementor-element elementor-element-d477abb e-con-full e-flex e-con e-child\" data-id=\"d477abb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f26b52 elementor-widget elementor-widget-text-editor\" data-id=\"5f26b52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">\u062e\u06cc\u0631\u060c \u0627\u0645\u0627 \u0628\u06cc\u0634\u062a\u0631\u06cc\u0646 \u0628\u0627\u0632\u062f\u0647\u06cc \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633\u060c \u062f\u0631 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u06cc\u06cc \u062f\u06cc\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f \u06a9\u0647 \u062d\u062c\u0645 \u062a\u0645\u0627\u0633 \u0628\u0627\u0644\u0627\u060c \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627\u06cc \u067e\u06cc\u0686\u06cc\u062f\u0647 \u06cc\u0627 \u062d\u0633\u0627\u0633\u06cc\u062a \u0632\u06cc\u0627\u062f \u0631\u0648\u06cc \u06a9\u06cc\u0641\u06cc\u062a \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u062f\u0627\u0631\u0646\u062f.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3502\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3502\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> \u0622\u06cc\u0627 AI \u062c\u0627\u06cc \u0627\u067e\u0631\u0627\u062a\u0648\u0631\u0647\u0627\u06cc \u0627\u0646\u0633\u0627\u0646\u06cc \u0631\u0627 \u0645\u06cc\u200c\u06af\u06cc\u0631\u062f\u061f <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3502\" class=\"elementor-element elementor-element-7364eba e-con-full e-flex e-con e-child\" data-id=\"7364eba\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25d67a6 elementor-widget elementor-widget-text-editor\" data-id=\"25d67a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">\u062f\u0631 \u0627\u063a\u0644\u0628 \u0645\u0648\u0627\u0631\u062f \u062e\u06cc\u0631. \u0646\u0642\u0634 \u0627\u0635\u0644\u06cc AI \u0627\u0641\u0632\u0627\u06cc\u0634 \u0628\u0647\u0631\u0647\u200c\u0648\u0631\u06cc\u060c \u062d\u0630\u0641 \u06a9\u0627\u0631\u0647\u0627\u06cc \u062a\u06a9\u0631\u0627\u0631\u06cc \u0648 \u06a9\u0645\u06a9 \u0628\u0647 \u062a\u0635\u0645\u06cc\u0645\u200c\u06af\u06cc\u0631\u06cc \u0628\u0647\u062a\u0631 \u0627\u0633\u062a\u060c \u0646\u0647 \u062d\u0630\u0641 \u06a9\u0627\u0645\u0644 \u0646\u06cc\u0631\u0648\u06cc \u0627\u0646\u0633\u0627\u0646\u06cc.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u062f\u0631 \u0628\u0633\u06cc\u0627\u0631\u06cc \u0627\u0632 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u060c \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0647\u0646\u0648\u0632 \u0647\u0645 \u06cc\u06a9\u06cc \u0627\u0632 \u0627\u0635\u0644\u06cc\u200c\u062a\u0631\u06cc\u0646 \u0646\u0642\u0627\u0637 \u062a\u0645\u0627\u0633 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc \u0627\u0633\u062a. \u0628\u0627 \u0627\u06cc\u0646 \u062d\u0627\u0644\u060c \u0627\u0641\u0632\u0627\u06cc\u0634 \u062d\u062c\u0645 \u062a\u0645\u0627\u0633\u200c\u0647\u0627\u060c \u0628\u0627\u0644\u0627 \u0631\u0641\u062a\u0646 \u0627\u0646\u062a\u0638\u0627\u0631 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0628\u0631\u0627\u06cc \u067e\u0627\u0633\u062e \u0633\u0631\u06cc\u0639 \u0648 \u062f\u0642\u06cc\u0642\u060c \u0648 \u0646\u06cc\u0627\u0632 \u0628\u0647 \u062a\u062d\u0644\u06cc\u0644 \u0639\u0645\u0644\u06a9\u0631\u062f \u062a\u06cc\u0645\u200c\u0647\u0627 \u0628\u0627\u0639\u062b \u0634\u062f\u0647 \u0645\u062f\u0644\u200c\u0647\u0627\u06cc \u0633\u0646\u062a\u06cc \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u062f\u06cc\u06af\u0631 \u0628\u0647\u200c\u062a\u0646\u0647\u0627\u06cc\u06cc \u06a9\u0627\u0641\u06cc \u0646\u0628\u0627\u0634\u0646\u062f. \u0627\u06cc\u0646\u062c\u0627\u0633\u062a \u06a9\u0647 \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0628\u0647 \u06cc\u06a9 [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":7981,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[26,23,25,24],"class_list":["post-7881","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","tag-ai-for-call-center","tag-23","tag-25","tag-24"],"_links":{"self":[{"href":"https:\/\/telc.ir\/fa\/wp-json\/wp\/v2\/posts\/7881","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telc.ir\/fa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telc.ir\/fa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telc.ir\/fa\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/telc.ir\/fa\/wp-json\/wp\/v2\/comments?post=7881"}],"version-history":[{"count":8,"href":"https:\/\/telc.ir\/fa\/wp-json\/wp\/v2\/posts\/7881\/revisions"}],"predecessor-version":[{"id":7992,"href":"https:\/\/telc.ir\/fa\/wp-json\/wp\/v2\/posts\/7881\/revisions\/7992"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/telc.ir\/fa\/wp-json\/wp\/v2\/media\/7981"}],"wp:attachment":[{"href":"https:\/\/telc.ir\/fa\/wp-json\/wp\/v2\/media?parent=7881"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telc.ir\/fa\/wp-json\/wp\/v2\/categories?post=7881"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telc.ir\/fa\/wp-json\/wp\/v2\/tags?post=7881"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}